Senior Claims Specialist — Wage Garnishment & Waiver

Indiana; Indianapolis (IN); In loco; USD 43.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off and leave benefits

Public sector pension plans

Descrizione del lavoro

The State of Indiana, Department of Workforce Development, is seeking a skilled claims specialist to manage wage garnishment and waiver activities. This role requires deep knowledge of program regulations, data processing, and strong communication skills to ensure accurate determinations and notices to claimants and employers.

The position emphasizes compliance, accountability, and collaboration with development and benefit-collections teams.

Competenze

• Extensive knowledge of department or agency programs.
• Extensive knowledge of data processing capabilities as they relate to the specific program area.
• Extensive understanding of the laws relating to specific program area and the ability to interpret applicable rules and regulations.
• Effective communication skills, both orally and in writing.
• Ability to maintain confidentiality.
• Ability to maintain cooperative work relationships.

Mansioni

• Select claimants eligible for wage garnishment.
• Process all Waiver requests from claimants.
• Maintain all collection holds on overpayments during the waiver process.
• Ensure claimants received waiver determination with appeal rights and overpayment is adjusted per determination.
• Ensure claimants and employers are sent the appropriate notices and orders pertaining to wage garnishment.
• Investigate recoveries received through wage garnishment orders to ensure they are applied to the correct garnishment order.
• Complete work items related to wage garnishment and waiver program.
• Maintain a list of active garnishment orders and waiver requests showing the results of determinations.
• Follow-up with employers not in compliance with wage garnishment orders.
• Process fees for employers who have fulfilled wage garnishment orders and request the fee.
• Process documentation for wage garnishment and waiver appeals.
• Work with development to identify issues within wage garnishment/ waiver programs and communicate those issues to the Benefit Collections Manager.
• Report out on wage garnishment and waiver activity, where requested.
• Complete any clean up lists for wage garnishment to ensure the appropriate claimants are displaying as eligible for garnishment.
• Batch documents by indexing identification and submit to DCIWF for processing for Wage Garnishment and Waiver programs.
• Assist the benefit collection unit with all other collection efforts, including answering phone calls from claimants, providing assistance to claimants, skip-tracing, etc.

Conoscenze

Industry knowledge

Data processing

Legal/regulatory understanding

Communication skills

Confidentiality

Team collaboration

Formazione

High School Diploma or HSE

Descrizione del lavoro

The State of Indiana, Department of Workforce Development, is seeking a skilled claims specialist to manage wage garnishment and waiver activities. This role requires deep knowledge of program regulations, data processing, and strong communication skills to ensure accurate determinations and notices to claimants and employers.

The position emphasizes compliance, accountability, and collaboration with development and benefit-collections teams.