Program Specialist

The Exchange; Dallas (TX); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

PCS relocation lump sum

Job summary

The Exchange in Dallas, Texas, is seeking a Program Specialist for Military Clothing Store Operations. This onsite role leads operational programs, driving compliance and continuous improvement across functions. A Bachelor’s degree with 3+ years in retail operations or 5 years in related areas is preferred.

You will serve as SME, streamline procedures, manage documentation, and support changes through training and communication. Onsite HQ; PCS lump-sum possible.

Qualifications

• Five years of experience in retail operation/management, inventory and/or development of programs, policies and business concepts/strategies.
• Or: Bachelor's degree and three years of experience in retail operation/management, inventory and/or development of programs, policies and business concepts/strategies.

Responsibilities

• Serve as the subject matter expert for designated program(s).
• Oversee cross-functional collaboration to ensure operational programs, processes, and activities are executed in compliance with standards, policies, and business requirements.
• Streamline operational procedures and program processes for efficient administration and consistent execution by leadership and teams.
• Review, develop, and improve program procedures, guidance, and administrative processes for operational efficiency and effectiveness.
• Implement and support changes to operational programs through stakeholder communication, training development and delivery, and testing to validate system functionality and program effectiveness.
• Prepare reports, maintain program documentation, and track outcomes to support evaluation and continuous improvement.
• Perform other duties as assigned.

Skills

Retail operations

Program development

Policy development

Cross-functional coordination

Education

Bachelor's degree in Business Management (preferred)

Business Management - Preferred

Job description

Job Description

Responsible for developing and maintaining operational programs that support business objectives. Serve as the subject matter expert for assigned programs, providing guidance, driving process improvements, and coordinating cross-functional efforts to ensure effective execution, compliance, and continuous improvement.

Job Grade

4

Job Tier

3

Career Area

Retail Specialist

Supervisor

No

Job Qualifications

Five years of experience in retail operation/management, inventory and/or development of programs, policies and business concepts/strategies.

Or

Bachelor's degree and three years of experience in retail operation/management, inventory and/or development of programs, policies and business concepts/strategies.

Degree (one Of)

• BACHELORS DEGREE - Preferred

Major/Minor (one Of)

• BUSINESS MANAGEMENT - Preferred

Additional Qualifications/Requirements

This position is located within the Store Operations Division and serves as the Program Specialist for Military Clothing Store Operations.

Work – Onsite (HQ – Dallas, Texas)

• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”
• PCS Authorized/Lump Sum Payment of ( $15,000 ) May be Authorized

Salary Minimum

$72,064.00

Major Duties

• Serve as the subject matter expert for designated program(s).
• Oversee cross-functional collaboration to ensure operational programs, processes, and activities are executed in compliance with established standards, policies, and business requirements.
• Streamline operational procedures and program processes to enable efficient administration and consistent execution by leadership and operational teams.
• Review, develop, and improve program procedures, guidance, and administrative processes to promote operational efficiency, consistency, and effective program management.
• Implement and support changes to operational programs through stakeholder communication, training development and delivery, and technical testing to validate system functionality and program effectiveness.
• Prepare reports, maintain program documentation, and track outcomes to support program evaluation and continuous improvement.
• Perform other duties as assigned.

Job Type

Management

Number of Positions Remaining

1

Closing Date

04-Oct-2026