Program Specialist

BIG BROTHERS BIG SISTERS OF TAMPA BAY INC; Clearwater (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and dental insurance (employer-

Life insurance (company-paid)

401k with employer match

Generous PTO and holidays

Community service hour per week

Job summary

Big Brothers Big Sisters of Tampa Bay Inc. seeks a Program Specialist (Site Based) to supervise and coach high-volume Big-Little matches in Pinellas, working closely with volunteers, children and families to deliver quality outcomes.

The role emphasizes safety, risk management, and adherence to BBBSA/BBBSTB standards, with meetings at homes, schools, sites, or virtually. Opportunities for professional development exist within a supportive organization.

Qualifications

• High school diploma or GED required; candidate must meet one of the listed degree paths within six months of hire.
• Bachelor's degree in human services, social work, counseling, child development or related field preferred.
• Associate degree or two years of college in related field with two years related work experience required.
• Minimum two years' experience working with both child and adult populations; assessment experience preferred.

Responsibilities

• Supervise, support, and coach matches per BBBSA/BBBSTB standards and policies.
• Conduct introductory match meetings at homes, schools, sites, or virtually.
• Ensure child safety and risk management policies are applied across all activities.
• Monitor volunteer, youth, and family progress and contribute to match retention and satisfaction.

Skills

Child and adult populations

Microsoft Office

Education

Bachelor's degree in human services or related field

Associate degree or two years of college in related field

Tools

Microsoft Office

Job description

Program Specialist (Site Based)Service area: PinellasPosition Summary:The Program Specialist (Match Support) is actively involved in community organizations and with school partners and collaborating directly with volunteers, children, and families for the purpose of creating, supporting, and sustaining high volume, high-quality Big Little matches.Essential to the BBBS brand, the primary function of this position is to supervise, support, and coach matches according to a match support schedule that adheres to BBBSA and BBBSTB standards and policies. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure and retention rates, average match length, and customer satisfaction.Conducts introductory match meetings between volunteers and children at homes, schools, sites, virtually, or in the community. Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.Comprehensive benefit package includes:Agency subsidized health and dental insurance - employer covers a portion of premium for all fulltime employees; 100 % Employer-paid life insurance and short-term disability; Retirement plan (401k) with up to 4% employer match; Generous Paid Time Off (PTO) plan and 9 paid holidays; One employer-paid hour per week for community/volunteer service; and opportunities for professional development and advancement.Equal Opportunity EmployerBBBSTB is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.Big Brothers Big Sisters of Tampa Bay (BBBSTB) conducts volunteer and employee background screenings through the Florida Department of Juvenile Justice (DJJ). For detailed information regarding the screening process, please visit: https://info.flclearinghouse.com.BBBSTB maintains a drug-free workplace. All offers of employment are contingent upon successful completion of pre-employment drug screening.QualificationsCandidate must have a high school diploma/GED equivalent and meet one of the following criteria:A documented bachelor’s degree, from an accredited college or university, in human service, social work, counselling, child development or related field. Or the candidate shall be within six months of degree completion.A documented associate degree or two years of higher education experience, from an accredited college or university in human service, social work, counseling, child development or related field. Plus, two years of relevant work experience in related fields.Four years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency.Minimum two years' experience working with both child and adult population; specific assessment preferred.Proficiency in technical areas such as: Microsoft OFFICE, including Work, Outlook, and Excel. Must have reliable transportation, valid driver's license, and meet state required automobile insurance minimums.