Mentoring Site Supervisor

Big Brothers Big Sisters of Eastern Missouri; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Life insurance

Short-term disability

Long-term disability

Health insurance

Dental insurance

401(k) with 3% match

Mileage reimbursement

Parking reimbursement

Paid vacation

Sick leave

Personal days

Annual raises

Paid holidays

Job summary

Big Brothers Big Sisters of Eastern Missouri is seeking a Mentoring Site Supervisor to lead our School-based mentoring efforts. You will coordinate program delivery at assigned schools, supervise Lead Mentors, and support approximately 80 matches between youth and mentors.

You will also manage school partnerships, enrollment, attendance, and data reporting to ensure high-quality outcomes. The role requires a Bachelor’s degree (preferred), at least four years of related experience, strong

Qualifications

• Bachelor's degree preferred.
• Minimum 4 years related experience or combination of education and experience.
• Knowledge of K-12 school and resource landscape.
• Knowledge of customer service principles and practices.
• Strong planning and organization skills.
• Excellent communication skills (writing & proofreading).
• Ability to manage multiple projects.
• Ability to work with diverse staff, caregivers, youth, and external partners.
• Proficiency with MS Office and collaboration tools (Outlook, Word, Excel, Teams; Zoom).

Responsibilities

• Lead Mentoring Program implementation at school sites to ensure fidelity.
• Coach and supervise Lead Mentors with bi-weekly meetings.
• Coordinate school partnerships and communications with staff.
• Enroll and assess children; document enrollment.
• Monitor attendance and program data; provide follow-up.
• Develop department staff; create development plans.
• Support approximately 80 matches between youth and mentors.
• Occasional coverage for Lead Mentor at assigned school.
• Update program materials and scheduling with school team.
• Adhere to child safety policies and risk management.
• Other duties as assigned.

Skills

Interpersonal skills

Planning & organizing

Communication

Project management

Staff collaboration

Technology skills

Adaptability

Education

Bachelor's degree preferred

Tools

MS Office Suite

Zoom/VOIP tools

Job description

2026 Employee Job DescriptionPosition Title: Mentoring Site SupervisorPOSITION PURPOSE: The primary goal of this position is to ensure children, youth, and young adults served in our ABCToday Schools program enjoy the full benefits of our Roadmap - Theory of Change Framework.Outcomes/GoalsLead Mentoring Program Implementation through:• Coordinate all aspects of the program to ensure fidelity and implementation at school site• Hold information sessions with family and school staff about programming• Provide direct supervision, training and coaching to Lead Mentors by holding bi-weekly coaching and support meetings.• Effectively communicate between leadership and team regarding programming at assigned schools• Fill in for Lead Mentor at assigned school as neededLead Site Based Team and Develop Managers:• Support staff in all aspects of the work• Meet individually with members to identify successes and challenges experienced. Create processes to track and improve employee progress.• Create development plans for department, as a group and as individuals. Consider the skills for individual and team develop and create pathways to learning.Support approximately 80 Matches between youth and Lead Mentors and assist in making matches:• Contact each Little, Parent and Lead Mentor per assigned schedule to provide coaching, resources and information as needed• Provide child safety education and apply child safety and risk management policies and procedures to all aspects of the job• Schedule, conduct and document enrollment of children, including interviews and assessments with recommendation for involvement in the program.• Support management of attendance of Lead Mentors and Littles in group by monitoring program data and conducting follow-up as needed.• Work as a part of a larger agency team to support youth in match relationships attending the assigned school.Lead School Partnership and Coordination of school communication:• Conduct team meetings within school team for coaching, support and communication of upcoming events and focus for Lead Mentors (at frequency agreed upon with school leaders)• Ensure logistics of school programming, including updating and preparing program materials and overseeing scheduling of groups with collaboration of school team• Conduct monthly check-ins with school point of contact for feedback and apply feedback to program adjustments, as appropriate.• Work in partnership with school to schedule group mentoring sessions between Littles and Lead Mentors.Other Duties as Assigned.Job CompetenciesOrganizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources efficiently and effectively; arranges information and files in a useful manner. Knowledgeable about all aspects of an organization; knows how to get things done both through informal and formal channels and the informal network.Interpersonal Savvy – Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.Results/Outcome Orientation-Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures, monitors process and progress.Client Focus (youth, parents, and volunteers)- Build community, holding space for clients; makes extra efforts to meet client needs, surfaces underlying client concerns and interests and builds buy-in to make essential changes; creates and maintains a team spirit that is “client first” and meets their needs vs. checks compliance boxes; utilizes feedback from client surveys to inform planning and drive improvements; aligns systems and processes to ensure responsiveness and to anticipate client needs.Develop Team Members: Studies and practices management. Clearly communicates expectations. Connects with individual team members. Celebrates and showcases the successes of individual team members and team, as a whole. Creates an environment that supports cross-functional analysis and problem solving.Big Brothers Big Sisters Values & Job QualificationsAgency Values• We Center Youth (the Individual and their Family)• We Progress and Grow Intentionally• We Cultivate Belongingness• We Commit to Access and Opportunity for All• We Succeed When We Collaborate and CommunicateEducation & Work-Related Experience• Bachelor's degree preferred• Minimum 4 years related experience, or a combination of education and experience required• Knowledge of K-12 school and resource landscape• Knowledge of customer service principles and practicesQualifications• Strong planning and organization skills• Excellent communication skills, including writing and proof-reading skills• Ability to manage multiple projects and work with a variety of staff• Ability to work with a variety of staff, caregivers, volunteers, youth, and external partners• Excellent interpersonal skills• Technology/computer skills. Proficiency in MS Office Suite (specifically Word, Excel, Outlook & Teams); Zoom and/or working knowledge of other voice over internet phone systems.Work Environment/Physical Requirements• Flexible work hours to meet the needs of schools, team members and community leaders/organizations including nights and weekends.• Must have a car, valid driver's license, and meet state required automobile insurance minimums.Typical Profile of a Big Brothers Big Sisters Team Member• Someone who knows how to make things happen.• A critical thinker who can participate in a team environment to create and execute new projects and goals.• A self-starter who isn't afraid to work hard.• Someone who understands what it means to \"take ownership\" and run with it.• A planner who can map out the steps to success and follow through.• Someone who is adaptable, resourceful, and quick-thinking.• Someone who is curious - always on the lookout for the next opportunity, to create and/or improve.Compensation and Benefits - Outlined in Employee HandbookSalary will be based upon professional and academic experience.Life insurance, short term, and long-term disability insurance following the first ninety (90) days of employment.Immediate and 100% coverage on health and dental insurance.401(k) – 3% match per year following first year of employment..725 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.After ninety (90) days staff will receive five (5) days of paid vacation and ten (10) days of paid vacation after one (1) year of service.Accrue one (1) day per month of sick leave (can also be used for family illnesses) – can carry up to thirty (30) days of sick leave.Two (2) personal days per year following the first ninety (90) days of employment.Annual raises based on performance, culture, and agency’s ability.Eleven (11) paid holidays.Equal Employment OpportunityBBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.Americans with Disabilities ActApplicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.