Program Services Lead — Client Onboarding & Impact

Vizient, Inc.; Irving (TX); Hybrid; USD 77,000 - 135,000; Full time

Benefits offered by this job

Benefits plan

Job summary

Vizient, Inc. is seeking a results-driven professional to manage operations and quality assurance for the Vizient Reserve program, delivering client value and supporting contract commitments.

You will coordinate program processes, onboard and engage clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and effectiveness.

Qualifications

• Relevant degree preferred.
• 2+ years of relevant experience required.
• Experience supporting program operations, client services, contracting, or related business activities preferred.
• Strong analytical and problem-solving skills with the ability to interpret program and performance data.
• Strong organizational skills with the ability to manage multiple priorities and deliverables.
• Ability to collaborate effectively with clients, suppliers, and cross-functional teams.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions and program capabilities with guidance from leadership.
• Manage routine client and supplier issues, adjustments, and ad hoc requests, escalating complex matters as appropriate.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather client feedback and inform contracting decisions.

Skills

Analytical skills

Organizational skills

Client collaboration

Verbal and written comms

Education

Bachelor's degree or higher

Job description

Vizient, Inc. is seeking a results-driven professional to manage operations and quality assurance for the Vizient Reserve program, delivering client value and supporting contract commitments.

You will coordinate program processes, onboard and engage clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and effectiveness.