Program Services Clerk

Spherion; Burlington (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Spherion Staffing, LLC in Burlington, VT is seeking a Program Service Clerk to provide clerical support and review applications for regulatory compliance. The role involves significant interaction with the public and other agencies, under supervision of a technical or administrative superior.

Responsibilities include written, in-person, and phone communications with customers; handling daily mail, phones, form reviews, and scheduling; maintaining lobby tracker and document scanning.

Qualifications

• 1-4 years of relevant experience.

Responsibilities

• Communicates clearing in writing, in person, and on the phone with customers.
• Treats customers respectfully, non-judgmentally and fair. Uses de-escalation techniques when necessary and refers customers to resources as appropriate.
• Accurately completes daily tasks and performs general office duties such as processing mail, answering phones, and reviewing forms for completeness.
• Maintains lobby tracker, schedules appointments, and notifies staff when clients arrive.
• Batch and scan documents to upload to ADPC.
• Working hours: 8:00 AM - 4:00 PM.

Skills

ESD tools

Education

No Degree Required

Job description

Terms

I am at least 18 years old

I am legally authorized to work in the United States

The Program Service Clerk provides clerical support requiring significant knowledge of technical program rules, regulations, and requirements. Reviews applications, submissions and other documents for adherence to technical and regulatory requirements. Positions generally require significant interaction with the general public, service providers, or other agencies and departments. Work is performed under the supervision of a technical or administrative superior.

Responsibilities

• Communicates clearing in writing, in person, and on the phone with customers.
• Treats customers respectfully, non-judgmentally and fair. Is calm and objective when assisting customers and demonstrates de-escalation techniques when necessary. Uses effective listening skills and refers customers to appropriate resources and/or advocacy services as appropriate.

Accurately completes assigned daily tasks and performs general office tasks, some examples of work including but not limited to:

• Process daily mail and prepare outgoing mail
• Answer front office phone and retrieve voicemailsReview forms for technical components and completeness
• Maintain lobby tracker within one business day, schedule appointments and notify staff when client arrives for appointment
• Batch and scan documents to upload to ADPC

Working hours: 8:00 AM - 4:00 PM

Skills

• Uses ESD technology tools to effectively accomplish work tasks.

Education

• No Degree Required

Experience

• 1-4 years

Qualifications

• Displays a positive attitude and communicates with others in a respectful, courteous, and helpful manner.
• Respectfully and professionally receives and responds to supervisory directives within the requested timeframe.
• Willing to give and receive constructive feedback and is prepared to discuss solutions.
• Contributes to the development, cohesion, and productivity of the team(s) and supports teamwork through open, honest, and professional communication.
• Adheres to all personnel policies including conflict of interest and confidentiality rules.
• Respects confidentiality of records and customer information.
• Models professional behavior, aware and workspace that is considered appropriate to the public and coworkers.
• Arrives to work on time, atends work regularly, and makes efficient use of work time.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).