Client Services Associate

SPS North America; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition programs

Paid Time Off

Referral Bonuses

Benefits package

Job summary

SPS North America is seeking a Client Services Associate in New York to support everyday workplace operations, including mail handling, shipping, and office service tasks. You will maintain supplies, assist with print requests, and help prepare meeting spaces while providing friendly reception coverage.

The role requires a high school diploma and strong customer service, communication, and organizational skills, with the ability to multitask and work independently.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, communication and organization skills preferred.
• Ability to multitask and work independently with attention to detail.

Responsibilities

• Manage mail, shipping, office supplies and printing services.
• Provide reception and guest support, keep areas clean and presentable.
• Assist with conference rooms, pantry and meeting logistics.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Typical Working Hours: Monday–Friday, 9:00 AM–6:00 PM

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Keep the Workplace Running Smoothly

Enjoy being the person who keeps an office organized, efficient, and ready for business? As a Client Services Associate, you’ll support daily workplace operations through mail and package handling, shipping and receiving, office supply management, print services, and meeting room preparation. You’ll also provide reception coverage and help maintain a professional, welcoming environment.

Why This Role Matters

Your attention to detail and dependable service help employees stay productive and ensure the workplace runs smoothly every day.

What You’ll Do

Mail, Shipping & Office Services

• Receive, sort, track, distribute, and ship mail and packages.
• Respond to mail and package inquiries and follow shipping procedures.
• Operate multifunction printers and copiers, assist with print requests, and report equipment issues.
• Maintain office supplies and ensure equipment is stocked and ready for use.

Workplace & Guest Support

• Restock and organize pantry, kitchen, and meeting areas.
• Prepare conference rooms for meetings and events.
• Provide reception or concierge coverage as needed.
• Keep office and business service areas clean, organized, and presentable.
• Assist with sensitive inquiries, train backup staff, and support additional workplace needs.

What You Bring

• High School Diploma or equivalent required.
• At least 1 year of relevant experience preferred.
• Strong customer service, communication, and organizational skills.
• Ability to multitask, solve problems, and work independently.
• Proficiency in Microsoft Office and familiarity with office equipment.
• Knowledge of shipping, receiving, and packing procedures.
• Professional appearance and flexibility to work the assigned schedule.

Physical Requirements

• Ability to lift and move materials weighing up to 40–60 lbs, as required by the role.
• Ability to stand, walk, bend, and operate office equipment for extended periods.

Travel: None or negligible.

Additional Information

Responsibilities may change based on business needs. Employees are expected to follow company policies and procedures and perform other related duties as assigned.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range: $17 - $17 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.