Program Service Lead: Customer Success & Ops

Würth Industry USA; Commerce City (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Maternity/Paternal leave

Tuition reimbursement

Health benefits

401(k)

Paid time off

Paid holidays

Job summary

Würth Industry USA is seeking a Supervisor of Program Service to oversee the delivery of products and services, ensuring high customer satisfaction and successful program operations. You will lead program service teams, partner with sales, product, engineering, and operations, and drive process improvements for efficiency and quality.

You will manage timelines, budgets, and customer relationships while maintaining safety and compliance, and mentoring a high-performing team in a dynamic

Qualifications

• 5+ years in program service, project management, or customer success.
• Proven experience managing customer relationships and delivery challenges.
• Excellent leadership and team development skills.
• Exceptional communication and cross-department collaboration.

Responsibilities

• Oversee delivery of programs and services to customers to ensure satisfaction and contractual obligations.
• Lead program service teams and coordinate cross-functional efforts.
• Develop and implement customer program service strategies aligned with business objectives.

Skills

Program management

Customer success

Team leadership

Communication

Project coordination

Job description

Würth Industry USA is seeking a Supervisor of Program Service to oversee the delivery of products and services, ensuring high customer satisfaction and successful program operations. You will lead program service teams, partner with sales, product, engineering, and operations, and drive process improvements for efficiency and quality.

You will manage timelines, budgets, and customer relationships while maintaining safety and compliance, and mentoring a high-performing team in a dynamic