Resident Monitor

Upward Bound House; Santa Monica (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Upward Bound House in Santa Monica seeks a dedicated team member to help maintain a safe, supportive living environment for families transitioning to stable housing. You will monitor the site, assist residents with daily guidelines, and respond to crises with calm, professional presence.

The role requires a high school diploma or GED and experience in residential settings or social services. Strong communication and basic computer skills are essential for logs and reports.

Qualifications

• Education: High school diploma or GED required; some college coursework a plus.
• Experience: Preference for work in residential facilities, emergency shelters, or social services.
• Interpersonal: Excellent communication and ability to stay calm in fast-paced or emotionally charged settings.
• Operational: Comfortable with light cleaning and maintaining tidiness.
• Technical: Basic computer literacy for logging and reporting.
• Transportation: Valid California driver’s license and reliable transportation.

Responsibilities

• Actively monitor the site and manage visitor logs to ensure safety.
• Assist families with navigating living guidelines and curfews.
• Respond to resident needs with calm professional presence and de-escalation skills.
• Maintain accurate shift logs and incident reports; participate in shift handovers.

Skills

Conflict de-escalation

Communication

Interpersonal skills

Calm under pressure

Documentation

Education

High school diploma or GED

Tools

Digital logging software

Email communication

Job description

Organizational Overview

For over 30 years, Upward Bound House (UBH) has stood as a leading service provider and advocate dedicated to ending the cycle of family homelessness. We believe true solutions go far beyond just providing a temporary roof. Our team delivers a compassionate continuum of care, walking alongside families every step of the way as they transition from immediate crisis housing into stable, permanent homes. We operate in a fast-paced, collaborative environment built on empathy, efficiency, and mutual support, where every team member is united by a shared drive to create lasting community change.

What You Will Do (Essential Responsibilities)

• Foster a Safe Community: Actively monitor the site, manage strict entry/exit visitor logs, ensure only authorized individuals access the facility, and conduct regular safety walk-throughs.
• Support Daily Living: Assist families with navigating community living guidelines, monitor curfews, and help maintain a clean, organized, and home-like environment (includes light cleaning and tidying of shared spaces).
• Provide Grounded Presence: Respond to resident needs and sensitive crisis situations with calm, professional control. Utilize proven conflict resolution and de-escalation techniques when operational challenges arise.
• Communicate & Collaborate: Maintain highly accurate, detailed daily shift logs and comprehensive incident reports. Participate in structured, through shift handovers to ensure total team alignment.
• Deliver Compassionate Care: Interact with all residents, guests, and staff members with the utmost respect, cultural sensitivity, professional boundaries, and dignity.

Qualifications & Requirements

• Education: High school diploma or GED equivalent required: some college coursework or related certifications are a strong plus.
• Experience: Professional or volunteer experience working with a residential facility, emergency shelter, community living program, or broader social services environment is strongly preferred.
• Interpersonal Skills: Excellent communication and interpersonal skills, with a demonstrated ability to remain calm, focused, and effective in fast-paced or emotionally charged situations.
• Operational Support: Comfortable assisting with light facility maintenance, cleaning tasks, and overall organizational tidiness.
• Technical Literacy: Basic computer literacy required for utilizing digital logging software, sending emails, and completing shift reports.
• Transportation: A valid California driver’s license and reliable, insured auto transportation.

Work Environment & Physical Demands

Our team works directly on the frontlines of crisis intervention. Candidates should be comfortable walking, climbing stairs, standing for extended periods, and navigating a dynamic environment.

Because we serve families experiencing acute crises, you may encounter individuals dealing with illness, substance use challenges, or high-stress trauma. A successful candidate will possess strong boundaries, emotional resilience, and a commitment to safety and de-escalation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.