Tenant Coordinator

Worcester Housing Authority; Worcester (MA); On-site; USD 26,503 - 37,747; Full time

Job summary

The Worcester Housing Authority (WHA) seeks a Tenant Coordinator to support modernization projects across WHA properties. You will liaise with residents, contractors, and staff to ensure smooth communications before, during, and after construction, while promoting safety and resident cooperation.

This regular full-time role runs 8:00 a.m. – 4:30 p.m., Monday through Friday, with occasional after-hours work to support project needs. Union position with full benefits.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Fluent in English; bilingual Spanish preferred.
• Ability to work with diverse teams and maintain confidentiality.
• Reliable transportation and valid driver's license.

Responsibilities

• Host orientations and inform residents about construction impacts.
• Inspect sites before, during, and after work to ensure safety.
• Monitor contractors on site and support the Construction Project Manager.
• Promote resident safety and cooperation during projects.
• Train residents on care of installed improvements.
• Submit daily activity reports.
• Coordinate with maintenance for pest management visits.
• Assist with other duties as assigned.

Skills

Interpersonal skills

Customer service

English fluency

Teamwork

Confidentiality

Problem solving

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tenant Coordinator

Regular Full Time Clerical Worcester, MA, US

8 days ago Requisition ID: 1048

Salary Range: $23.32 To $23.32 Hourly

Position: Tenant Coordinator

ABOUT THE WHA

At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate.

The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.

POSITION SUMMARY

Reporting to the VP of Modernization, the Tenant Coordinator is a critical part of modernization and construction projects across the WHA. The Coordinator assists the Modernization Department in effectively communicating with residents, contractors, and visitors to WHA properties before, during, and after construction projects to ensure a smooth project through safety and understanding. The Coordinator represents the WHA, distributing information to residents, and promoting and encouraging resident cooperation with construction personnel throughout the course of various modernization and construction projects. This is a union position, fully-benefitted, with normal business hours of 8:00 a.m. – 4:30 p.m., Monday through Friday. The position may occasionally require work outside of normal business hours to accommodate project work.

ESSENTIAL FUNCTIONS

• Hosts orientations and provides ongoing information to residents regarding construction projects, processes, and expected impact on residents.
• Conducts inspections before, during, and after construction, as required, to inventory existing conditions and equipment (e.g. site cleanliness, material storage, safety).
• Provides onsite monitoring of contractors to support the WHA Construction Project Manager.
• Ensures resident safety on site during project.
• Trains residents on proper care and operation of installed improvements and equipment after projects are completed.
• Maintains and submits daily reports of activities.
• Reports all resident and/or contractor issues or conflicts to the assigned WHA Construction Project Manager, or to another supervisor if unavailable.
• Performs various inspections for the department, such as assessing potholes/road conditions, testing smoke detectors, checking doors, lighting, etc., as needed.
• Assists the Maintenance Department in facilitating pest management visits and inspections and gaining resident cooperation, as needed.

OTHER RESPONSIBILITIES

• Performs similar job-related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Ability to work effectively with a diverse team.
• Excellent interpersonal communication and customer service skills.
• Ability to maintain composure under pressure and use independent judgment.
• Ability to maintain the highest level of confidentiality at all times.
• Ability to communicate in English fluently. Bilingual (English/Spanish) candidates preferred.
• Must be able to comfortably walk distances and climb stairs while working.
• Proficient in computer/software programs, particularly Microsoft Word, Excel, and Outlook.
• Ability to be relied upon to be available for work, including adequate transportation and a valid, insurable driver’s license.

ENVIRONMENTAL/PHYSICAL REQS. TO PERFORM ESSENTIAL FUNCTIONS

This position requires working outdoors and indoors in all weather conditions, is subject to heavy and strenuous work, and may encounter undesirable pests. In addition, the position involves a significant amount of walking between projects and buildings, and the physical ability to frequently walk up and down stairs. An employee in this position must be able to meet all of these requirements.

• Ability to work in an environment with conditions such as sleet, snow, dust and dirt, as well as cramped quarters and high places in all weather conditions.
• Ability to work in all environments with conditions which may include fumes, odors, gasses, chemicals, dust, grass, weeds and pollen as well as noise in the range of 30 – 65 decibels.
• Ability and willingness to wear any and all protective and safety clothing and devises as instructed, which may be required to work in the environments outlined above.

Physical Requirements

• Constant (over 70% of the time)
• Eyesight and hearing.
• Frequently (30 – 70% of the time)
• Standing/walking.
• Repetitive arm/hand movements.
• Bending and twisting at the waist.
• Kneeling and squatting.
• Wearing PPE, such as breathing masks, goggles, earplugs, helmets, or gloves.
• Occasionally (less than 30% of the time)
• Reaching above shoulder.
• Lifting and carrying up to 50 pounds.
• Pushing and pulling over 40 pounds.

Worcester Housing Authority is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on race, color, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.