Resident Construction Liaison for Modernization Projects

Worcester Housing Authority; Worcester (MA); On-site; USD 26,503 - 37,747; Full time

Job summary

The Worcester Housing Authority (WHA) seeks a Tenant Coordinator to support modernization projects across WHA properties. You will liaise with residents, contractors, and staff to ensure smooth communications before, during, and after construction, while promoting safety and resident cooperation.

This regular full-time role runs 8:00 a.m. – 4:30 p.m., Monday through Friday, with occasional after-hours work to support project needs. Union position with full benefits.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Fluent in English; bilingual Spanish preferred.
• Ability to work with diverse teams and maintain confidentiality.
• Reliable transportation and valid driver's license.

Responsibilities

• Host orientations and inform residents about construction impacts.
• Inspect sites before, during, and after work to ensure safety.
• Monitor contractors on site and support the Construction Project Manager.
• Promote resident safety and cooperation during projects.
• Train residents on care of installed improvements.
• Submit daily activity reports.
• Coordinate with maintenance for pest management visits.
• Assist with other duties as assigned.

Skills

Interpersonal skills

Customer service

English fluency

Teamwork

Confidentiality

Problem solving

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

The Worcester Housing Authority (WHA) seeks a Tenant Coordinator to support modernization projects across WHA properties. You will liaise with residents, contractors, and staff to ensure smooth communications before, during, and after construction, while promoting safety and resident cooperation.

This regular full-time role runs 8:00 a.m. – 4:30 p.m., Monday through Friday, with occasional after-hours work to support project needs. Union position with full benefits.