Program Representative DARTS - 2nd Shift

General Dynamics Electric Boat; Groton (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

General Dynamics Electric Boat in Groton, CT is seeking a Program Representative for the DARTS team on 2nd shift to deliver real-time deckplate support and enable digital knowledge transfer. You will help shipbuilders resolve IT and digital tool issues and partner with Operations to improve deployed capabilities.

The role requires strong communication across technical and non-technical teams, the ability to walk the shipyard, and a commitment to security clearances.

Qualifications

• High school diploma or GED
• Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, customer support of digital applications
• Ability to obtain and maintain a Secret security clearance through the Department of Defense
• Ability to work 2nd shift working hours
• Experience working with Operations, Quality Assurance, or Planning
• Experience providing customer support for digital applications
• Experience with organizational change or change management

Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate
• Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS, etc.)
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support
• Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities
• Must be able to walk the shipyard to support operations during construction

Skills

Excellent communication skills

Strong teamwork

Relationship-building abilities

Ability to work independently

Attention to detail

Customer-focused mindset

Ability to work 2nd shift

Ability to walk the shipyard

Education

High school diploma or GED

Tools

Microsoft Office Suite including Teams

Job description

Overview

Program Representative – Deckplate Assistance and Real-Time Support (DARTS) Team

We are seeking a Program Representative to join the Deckplate Assistance and Real-Time Support (DARTS) Team. This is a 2nd shift position. The DARTS Program Representative provides hands‑on, real‑time deckplate support to enable digital knowledge transfer and problem resolution, helping Shipbuilders effectively use shipyard digital tools and processes. This role offers an excellent opportunity to gain invaluable experience and make an immediate impact on the business.

The ideal candidate is an effective communicator who can work across both technical and non‑technical teams. This role works closely with Operations and requires someone who is comfortable building relationships at all levels of the organization.

Key Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS, etc.).
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities.
• Must be able to walk the shipyard to support operations during construction

Location This onsite role is based in Groton, Connecticut. Some travel to other locations may be required.

Qualifications

Required:

• High school diploma or GED
• Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, customer support of digital applications
• Ability to obtain and maintain a Secret security clearance through the Department of Defense
• Ability to work 2nd shift working hours

Preferred:

• Experience working with or directly for Operations, Quality Assurance, or Planning
• Experience providing customer support for digital applications
• Experience with organizational change or change management

Skills

• Proficiency using Windows-based computers, laptops, and tablets
• Proficiency using Apple-based tablets and phones.
• Proficiency with Microsoft Office Suite including Teams
• Strong teamwork and relationship‑building abilities
• Experience with organizational change
• Ability to work independently
• Excellent communication skills
• Customer‑focused mindset
• Strong attention to detail

Physical Qualifications

• Kneeling
• Reaching
• Stooping
• Twisting

Environmental Attributes

• Cold
• Dry
• Dusty
• Hot
• Inside
• Noise
• Wet