Program Representative- IT

General Dynamics Corporation; North Kingstown (RI); On-site; USD 90,000 - 115,000; Full time

Job summary

General Dynamics Electric Boat in North Kingstown, RI, is seeking a Program Representative- IT to provide hands-on IT support to Operations, helping bridge technical solutions with production workflows.

The role emphasizes troubleshooting hardware and software on the manufacturing floor, coordinating changes, and supporting IT-driven improvements across IT, Operations and Logistics teams.

Qualifications

• Requires hands-on IT support experience interfacing between IT and operations in manufacturing or warehousing.
• Experience translating technical concepts into practical workflows and troubleshooting on the manufacturing floor.
• Ability to coordinate with IT, Operations, and Logistics teams on improvements and upgrades.

Responsibilities

• Serve as liaison between IT and operational employees to align solutions with business needs.
• Provide troubleshooting for hardware and critical application issues with end users.
• Support users through hardware/software upgrades, document bugs, and escalate as needed.
• Address user concerns with strong customer service and determine training vs. change requests.
• Analyze business applications and processes to identify enhancements.
• Support devices including handhelds, IoT devices, printers, and related equipment.
• Use root cause analysis to troubleshoot and document system issues.
• Create and maintain process documentation and troubleshooting guides.
• Perform hands-on floor support and hardware troubleshooting.
• Translate user needs into clear system/workflow requirements.
• Support application and device upgrades in high-volume environments.
• Demonstrate strong customer service and communication skills.
• Lead or support enterprise upgrades or migrations.
• Administer mobile devices and workstations across multiple platforms.

Skills

IT support liaison

Operations collaboration

Hardware trouble-shooting

Education

High School Diploma or GED

Tools

Manufacturing hardware

Job description

Responsibilities for this Position

Program Representative- IT

US-RI-North Kingstown

Job ID: 2026-21089

Type: Full-Time

# of Openings: 2

Category: Information Technology

EB Quonset Point Facility

Overview

Manufacturing Applications Support Representative (IT)

We are seeking an Application Support Representative to provide regular hands-on IT technical support to Operations and their day to day use of hardware and software applications at General Dynamics Electric Boat. This role sits within IT and focuses on connecting technical solutions with the realworld needs of production and warehousing teams.

The ideal candidate is handson, customerfocused, and experienced working directly with operations personnel. They excel at translating technical concepts into practical workflows, troubleshooting issues on the manufacturing floor, and supporting users through hardware, software, and system changes.

This position works closely with teams across IT, Operations, Material Logistics, as well as our other Support Trades. Daily work includes production support, problem resolution, change coordination, and participation in IT-driven improvement initiatives.

Key Responsibilities

• Serve as the primary liaison between IT teams and operational employees, ensuring technical solutions and workflows align with business needs


• Provide troubleshooting support for high-visibility and critical hardware and application issues directly with end users


• Support users through hardware and software upgrades, resolving issues, answering questions, and documenting/escalating bugs requiring subject matter expert involvement


• Address user concerns and technical questions using strong customer service and communication skills, determining what issues can be addressed with training versus which qualify for as value added change requests.


• Analyze and learn business applications and processes to better understand issues and identify enhancements


• Support operations systems including handhelds, IoT devices, printers, and related devices


• Use root cause analysis to troubleshoot and document system issues


• Create and maintain process documentation, data flow diagrams, and troubleshooting guides

The position is located in North Kingstown, Rhode Island, with occasional travel to other sites.

Responsibilities

• Hands-on floor support and hardware troubleshooting


• Ability to translate user needs into clear system or workflow requirements


• Application and device support in high-volume environments


• Strong customer service and communication skills


• Experience leading or supporting enterprise upgrades or migrations


• Mobile device and workstation administration across multiple platforms


• Ability to lead small teams, coordinate with cross-functional groups, and support missioncritical operations


• Ability to translate user needs into clear system or workflow requirements

Qualifications

Required:

• High School Diploma or GED equivalent


• 8+ years of experience in IT analyst or Technical Support role


• Experience working directly in application and hardware support between IT and operations/enduser personnel in a manufacturing or warehousing environments

Preferred:

• Experience configuring or testing hardware in manufacturing or warehousing environments


• Understanding of software systems, data flows, or system integrations

PI287697441

General Dynamics Electric Boat is a recognized leader in the design, construction and lifecycle support of submarines for the United States Navy.