Program Representative DARTS

General Dynamics Corporation; Groton (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

General Dynamics Electric Boat is seeking a Program Representative for the DARTS team in Groton, CT. This onsite role provides hands‑on, real‑time deckplate support to enable digital knowledge transfer and problem resolution for shipyard tools and processes.

The ideal candidate communicates effectively across technical and nontechnical teams, collaborates with Operations, and is comfortable engaging at all levels of the organization. A Secret clearance is required.

Qualifications

• Must have a high school diploma or GED.
• Two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, or customer support of digital applications.
• Ability to obtain and maintain a Secret DoD clearance.

Responsibilities

• Provide rapid IT and digital-tool issue resolution on the deckplate.
• Support shipyard digital tools (OWL, IWI, Mobile ERS).
• Troubleshoot tablet issues and liaise with IT teams (Tech Stop, Production Support).
• Partner with Operations to identify tool problems or improvements.
• Manuever the shipyard to support operations during construction.

Skills

Windows proficiency

Apple devices

Microsoft Office Suite

Teamwork

Communication

Independent work

Attention to detail

Customer focus

Education

High school diploma or GED

Tools

OWL

Interactive Work Instructions (IWI)

Mobile ERS

Job description

Responsibilities for this Position

Program Representative DARTS

US-CT-Groton

Job ID: 2026-21065

Type: Full-Time

# of Openings: 2

Category: Information Technology

EB Groton Shipyard

Overview

Program Representative Deckplate Assistance and Real-Time Support (DARTS) Team

We are seeking a Program Representative to join the Deckplate Assistance and Real-Time Support (DARTS) Team. The DARTS Program Representative provides hands‑on, real‑time deckplate support to enable digital knowledge transfer and problem resolution, helping Shipbuilders effectively use shipyard digital tools and processes. This role offers an excellent opportunity to gain invaluable experience and make an immediate impact on the business.

The ideal candidate is an effective communicator who can work across both technical and nontechnical teams. This role works closely with Operations and requires someone who is comfortable building relationships at all levels of the organization.

Key Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS, etc.).
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities.
• Must be able to manuever the shipyard to support operations during construction

Location

This onsite role is based in Groton, Connecticut. Some travel to other locations may be required.

Responsibilities

• Proficiency using Windows‑based computers, laptops, and tablets
• Proficiency using Apple‑based tablets and phones.
• Proficiency with Microsoft Office Suite including Teams
• Experience with organizational change
• Strong teamwork and relationship‑building abilities
• Ability to work independently
• Excellent communication skills
• Customer‑focused mindset
• Strong attention to detail

Qualifications

Required:

• High school diploma or GED
• Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, or customer support of digital applications
• Ability to obtain and maintain a Secret security clearance through the Department of Defense

Preferred:

• Experience working with or directly for Operations, Quality Assurance, or Planning
• Experience providing customer support for digital applications
• Experience with organizational change or change management

PI287697442

General Dynamics Electric Boat is a recognized leader in the design, construction and lifecycle support of submarines for the United States Navy.