Program & Reception Support Specialist

Goodwill of Southern Nevada; Las Vegas (NV); On-site; USD 32,000 - 44,000; Full time

Job summary

Goodwill of Southern Nevada is seeking a Program Support Specialist to manage the reception and common areas at the Rainbow location in Las Vegas. You will be the first contact for Mission Services participants, customers, and team members.

The role requires strong Microsoft Office skills (Word and Excel), excellent phone and interpersonal skills, reliability, and a minimum of two years as a receptionist or administrative assistant.

Qualifications

• Proficiency with Microsoft Office suite, including Word and Excel.
• Handles numerous calls promptly; has exceptional phone skills that can place people on a continuous hold and answer their calls in turn as well as manage the line in the main lobby.
• Proven reliability and meeting attendance expectations.
• Strong interpersonal skills with excellent communication skills.
• High School/GED completion preferred.
• Minimum of 2 years of experience as a receptionist or administrative assistant preferred.

Responsibilities

• Answers and routes all incoming calls to the appropriate parties.
• Gives information regarding services available through Mission Services.
• Schedules appointments for Mission Services staff as needed.
• Maintains sign-up sheets and other documentation of job seekers up for services.
• Assists job seekers in the resource center with emails, resumes and online applications when needed.
• Pre-screens participants and review paperwork necessary to receive supportive services.
• Keeps daily count of new and returning visitors.
• Ensures the reception area is attended during operation hours.
• Closes out the office area at the end of the day.

Skills

Phone skills

Interpersonal skills

Microsoft Office

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Goodwill of Southern Nevada is seeking a Program Support Specialist to manage the reception and common areas at the Rainbow location in Las Vegas. You will be the first contact for Mission Services participants, customers, and team members.

The role requires strong Microsoft Office skills (Word and Excel), excellent phone and interpersonal skills, reliability, and a minimum of two years as a receptionist or administrative assistant.