Program Principal, Business Operations – SCAN

Jobtailor; Long Beach (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor in Long Beach, CA is seeking an experienced Senior Program Lead to drive business-side execution for an enterprise admin transformation across Enrollment, Billing, Claims, and more. You will coordinate with business leaders, IT, and system integrators to translate future-state processes into clear requirements and plans.

The role requires 10+ years leading complex programs in regulated environments, PMP, and QNXT experience.

Qualifications

• Senior leadership experience in complex, cross-functional programs
• Experience in highly regulated environments (healthcare/insurance) preferred

Responsibilities

• Lead cross-functional business programs across Enrollment, Claims, Billing, and Finance
• Coordinate readiness activities, milestones, and dependency tracking with stakeholders
• Provide executive updates on risks, progress, and readiness across workstreams

Skills

Executive communication

Change management

Presentation skills

Decision making

Education

Bachelor's Degree or equivalent

PMP Certification

QNXT Experience

Tools

QNXT

Program PMO

Change management tools

Job description

• Lead business‑side execution for core admin transformation across all operational domains, serving as the primary point of coordination between business leaders, IT, and system integrators
• Drive integrated business planning, milestone tracking, dependencies, and readiness activities across enrollment, billing, claims, provider, finance, and shared services.
• Partner with operational leaders to translate future‑state processes into clear requirements, design decisions, and adoption plans; avoid “lift‑and‑shift” approaches.
• Manage cross‑functional risks, issues, and decisions; escal …
• Drive business readiness activities including change management, training coordination, cutover planning, parallel runs, and post‑go‑live stabilization.
• Provide clear executive‑level updates on progress, risks, and readiness across business workstreams.
• Work in close collaboration with Program PMO to manage milestones, dependencies, risks, and critical path business deliverables.

Requirements

• Minimum 5-7 years of related experience
• 10+ years leading complex, cross‑functional business programs, preferably in healthcare, insurance, or other highly regulated operational environments
• Bachelor's Degree or equivalent experience
• PMP certification required
• Proven experience serving as a senior business lead for large‑scale system implementations or core platform transformations
• QNXT experience is required
• Strong understanding of operational domains such as Enrollment, Claims, Billing, Provider Operations, Clinical, Fulfillment and Finance
• Proven ability to operate in ambiguity, align senior stakeholders, and drive execution across multiple teams and vendors.
• Strong executive communication, judgment, and decision‑management skills.
• Must possess strong presentation skills.

Core Competencies

Demonstrates expertise in leading complex, cross‑functional business programs with a focus on operational domains such as Enrollment, Claims, and Billing. Proven ability to manage change, drive execution, and provide executive‑level communication in highly regulated environments.

Highest-signal resume keywords

• PMP Certification
• QNXT Experience
• Cross-Functional Business Program Leadership
• Executive Communication Skills
• Change Management

ATS Optimization Keywords

Hard Skills

• Business Process Design
• Milestone Tracking
• Risk Management
• Requirements Gathering
• System Implementation

Soft Skills

• Decision Management
• Judgment
• Presentation Skills

Certifications & Qualifications

• PMP Certification

Industry Keywords

• Healthcare
• Insurance
• Operational Domains
• Regulated Environments

Tools & Technologies

• Program PMO
• Change Management Tools