Senior Transformation Program Manager

Jobtailor; Minnesota; On-site; USD 120,000 - 150,000; Full time

Job summary

Medtronic seeks a seasoned leader to drive enterprise-wide transformation programs across its Service Center Strategy. You will manage cross-functional programs for footprint optimization, capability development, process harmonization, and digital enablement, partnering with regional leaders to deliver value.

Responsibilities include developing integrated transformation plans with milestones and executive reporting, establishing governance, building business cases, leading change management, and

Qualifications

• Bachelor's degree required.
• 10+ years of relevant experience in program management, business transformation, operations, supply chain, service operations, consulting, or related fields.
• 7+ years leading large-scale, cross-functional enterprise transformation programs.
• Unrestricted U.S. work authorization required at hire and throughout employment for roles below Principal level.
• MBA or advanced degree preferred.
• PMP, PgMP, Lean Six Sigma Black Belt, Prosci, or equivalent certification preferred.
• Experience in MedTech, healthcare, manufacturing, supply chain, or service operations environments preferred.
• Experience managing complex global initiatives involving multiple stakeholders and business functions.
• Strong financial acumen, including business case development and value realization tracking.
• Demonstrated organizational change and transformation leadership.
• Experience with network optimization, operating model redesign, shared services, or service transformation initiatives.
• Knowledge of ERP systems, CRM platforms, service management systems, process mining, AI, and digital transformation methodologies.
• Experience presenting to executive leadership teams.
• For baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A)

Responsibilities

• Lead enterprise-wide transformation programs with focus on service center optimization and digital enablement.
• Develop integrated transformation plans with milestones, dependencies, risks, and executive reporting.
• Establish program governance and facilitate executive report-outs.
• Coach project managers and workstream leaders; drive standardization of processes and metrics.
• Build business cases and value realization plans; track benefits and ROI.

Skills

Program Management

Business Transformation

Organizational Change Management

Financial Acumen

Digital Transformation

Education

Bachelor's degree

MBA or advanced degree

Tools

ERP Systems

CRM Platforms

Service Management Systems

Process Mining

AI

Job description

• Lead enterprise-wide transformation programs enabling Medtronic's Service Center Strategy


• Manage cross-functional programs focused on service center footprint optimization, capability development, process harmonization, cost optimization, and digital enablement


• Develop integrated transformation plans, milestones, dependencies, risks, and executive reporting


• Establish program governance structures and facilitate executive report-outs


• Build business cases and value realization plans


• Lead organizational change management, communications, stakeholder engagement, training, and adoption planning


• Define future-state operating models and transfer or transition roadmaps with regional leaders


• Drive standardization of processes, systems, data models, and performance metrics across service operations


• Implement opportunities to reduce complexity, improve scalability, and optimize cost-to-serve


• Accelerate automation, analytics, AI, and process mining initiatives with Digital, IT, and Operations teams


• Monitor operational, financial, quality, and customer experience outcomes


• Provide executive communications, presentations, and recommendations


• Coach project managers and workstream leaders


• Optimize the global service center network and support site-specific and regional hub strategies


• Lead global service center process and operating procedure harmonization


• Drive productivity, utilization, operating leverage, and cost-reduction programs


• Accelerate deployment of digital tools and transformation capabilities

Requirements

• Bachelor's degree required


• 10+ years of relevant experience in program management, business transformation, operations, supply chain, service operations, consulting, or related fields


• 7+ years leading large-scale, cross-functional enterprise transformation programs


• Unrestricted U.S. work authorization required at hire and throughout employment for roles below Principal level


• MBA or advanced degree preferred


• PMP, PgMP, Lean Six Sigma Black Belt, Prosci, or equivalent certification preferred


• Experience in MedTech, healthcare, manufacturing, supply chain, or service operations environments preferred


• Experience managing complex global initiatives involving multiple stakeholders and business functions


• Strong financial acumen, including business case development and value realization tracking


• Demonstrated organizational change and transformation leadership


• Experience with network optimization, operating model redesign, shared services, or service transformation initiatives


• Knowledge of ERP systems, CRM platforms, service management systems, process mining, AI, and digital transformation methodologies


• Experience presenting to executive leadership teams


• For baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A)

Core Competencies

Demonstrates expertise in leading enterprise-wide transformation programs, focusing on service center optimization, organizational change management, and digital enablement. Proficient in developing integrated transformation plans, managing cross-functional initiatives, and delivering executive communications.

Highest-signal resume keywords

• Program Management


• Business Transformation


• Organizational Change Management


• Financial Acumen


• Digital Transformation

ATS Optimization Keywords

Hard Skills

• Program Management


• Business Transformation


• Change Management


• Value Realization


• Process Optimization


• Network Optimization


• Operating Model Redesign


• Service Transformation


• Data Analysis


• Performance Metrics

Soft Skills

• Stakeholder Engagement


• Leadership


• Coaching


• Communication


• Collaboration

Certifications & Qualifications

• PMP


• PgMP


• Lean Six Sigma Black Belt


• Prosci

Industry Keywords

• MedTech


• Healthcare


• Manufacturing


• Supply Chain


• Service Operations

Tools & Technologies

• ERP Systems


• CRM Platforms


• Service Management Systems


• Process Mining


• AI