SAVE Peer Support Outreach Coordinator

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 67,000 - 96,000; Full time

Benefits offered by this job

Health and Wellness Resources

Work-Life Resources

Job summary

The Commonwealth of Massachusetts is seeking a SAVE Peer Support Outreach Coordinator to engage veterans, service members, and families in field-based outreach to support suicide prevention, housing navigation, recovery, and connections to resources.

You will conduct intake, coordinate with service providers, and accompany veterans to meetings as needed while adhering to confidentiality, HIPAA, and PII protections. A valid driver's license and statewide travel are required.

Qualifications

• Two years of full-time or equivalent part-time experience in program management or coordination.
• Bachelor's degree substitutions may apply as described in the ad.
• Must adhere to HIPAA and protect PII.

Responsibilities

• Administers intake to assess veteran needs.
• Coordinates outreach to connect veterans with services.
• Maintains accurate documentation per HIPAA and privacy laws.
• Travels statewide within Massachusetts for outreach.
• Participates in community meetings and trainings.

Skills

Excellent communication

Reliable transportation

HIPAA awareness

Education

Bachelor's degree in Public Administration or Business Administration

Tools

Microsoft Office

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - SAVE Peer Support Outreach Coordinator (2600077G)

Job Description

SAVE Peer Support Outreach Coordinator - ( 2600077G )

Description

Who We Are:

The Executive Office of Veterans Services (EOVS) serves as the primary advocate for veterans, active service members, and their families across the Commonwealth of Massachusetts. EOVS is committed to ensuring that veterans and their families have awareness of and access to the benefits, services, and support they have earned, and that they are treated with dignity, honor, and respect.

Through its oversight of veterans’ programs, state-operated Veterans’ Homes, Memorial Cemeteries, outreach initiatives, and constituent services, EOVS works to improve the lives of those who have served and their loved ones.

The Executive Office of Veterans Services is seeking a new Peer Support Outreach Coordinator to join their SAVE team!

The SAVE Peer Outreach Coordinator performs field-based client focused peer engagement and outreach with service members, veterans, and their families to support suicide prevention, housing system navigation support, recovery, and connection to appropriate services. Conducts predictable and consistent face-to-face meetings with veterans in community settings to assess immediate needs, provide peer support, and facilitate linkage to federal, state, municipal, and community-based resources. The position is non-clinical and operates within established Executive Office of Veterans Services policies, procedures, and scope of practice, with strict adherence to HIPAA, confidentiality, and Personally Identifiable Information (PII) protections.

Duties & Responsibilities (including but not limited to):

• As it relates to military service members, veterans and their families:
• Administers an in-depth intake which captures the following information: physical ability, service information, contact information, exposure to trauma, substance use history, suicidal ideology, next of kin, mental health history and other pertinent information, in accordance with EOVS protocols and confidentiality requirements.
• Assists veterans in identifying immediate needs and short-term goals and documents action steps consistent with peer support and outreach guidelines.
• Refers veterans to service providers who can help them attain goals identified from the intake assessment.
• Facilitates warm handoffs and connections to community-based service providers, including coordination of appointments and, when appropriate and approved, accompaniment to meetings to support engagement and continuity of care (in accordance with EOVS policy and safety protocols).
• Participates in outreach events and informational activities to promote awareness of EOVS services.
• Represents the SAVE Team at Continuum of Care, various task force, interagency or intra-department meetings, as assigned and relevant to outreach coordination.
• Collects, documents, and contributes to programmatic data related to outreach activities, service utilization, and veteran needs to support quality improvement, reporting requirements, and program evaluation efforts in accordance with EOVS standards.
• Represents the SAVE Team in public forums focused on veteran outreach and engagement, as assigned.
• Identifies systemic barriers impacting veterans’ access to services and works collaboratively with internal teams and external partners to reduce obstacles, improve service coordination, and promote equitable access to care and resources.
• Supports veterans in understanding available services and assists with navigation and communication with service providers, referring legal, clinical, or benefits determinations to appropriate professionals.
• Attends case management meetings and relevant training sessions, seminars, conferences and professional development courses as required to support coordination of services, to maintain and improve current knowledge of issues in the veterans' community.
• Forms working relationships with other service providers (appropriate to level of responsibility) and acts as the liaison between veterans and service providers when veteran is unable by reason of disability or deficit.
• Resolves issues related to the obtainment of objectives as outlined in the client directed goals. Assists in addressing barriers to service access by coordinating referrals and follow-up within the scope of the outreach role.
• Triages inquiries from providers, the public, and EOVS staff regarding services and programs, routing inquiries to the appropriate department or leadership as needed. Ensures timely escalation of complex, sensitive, or high-risk matters to supervisors for appropriate follow-up and resolution.
• Works collaboratively with municipal Veteran Service Officers (VSOs) to support veterans in navigating services, reinforcing program and compliance requirements, and assisting VSOs in identifying appropriate resources to address veteran needs.
• Maintains accurate, timely, and compliant documentation of outreach activities, referrals, and veteran contacts in designated EOVS systems (in accordance with HIPAA, privacy laws, and PII protections).
• Additional duties as assigned, consistent with the scope of the position and NAGE Unit 6 classification.

Qualifications Required at Hire:

• Ability to follow protocol and procedures.
• Manage field-based outreach schedule, active caseload, and administrative duties.
• Can meet deadlines, establish priorities and work sequences.
• Proven ability to communicate professionally and effectively with veterans, providers, and the public.
• Ability to exercise sound judgment and recognize when to elevate concerns.
• Must be comfortable talking about suicide and working with potentially suicidal veterans within a non-clinical peer support role.
• Solid knowledge of military culture and its implications in service delivery.
• Ability to adhere to HIPAA regulations, confidentiality standards, and protection of PII.
• Comfortable participating in approved outreach and public awareness activities.
• Working knowledge of Microsoft Office applications.
• Must be able to work independently and in accordance with EOVS office work, field work and telework policies.
• Reliable transportation.

Additional Details: Valid driver’s license and reliable means of transportation to travel throughout Massachusetts to conduct field-based outreach, meet with veterans and their families, coordinate with service providers, and participate in community meetings and events as needed. Ability to communicate effectively, both verbally and in writing, with veterans, families, and community partners while maintaining confidentiality.

Commonwealth Employee Benefits at a Glance:

• Health and Wellness Resources
• Work-Life Resources

For more details, please see Comprehensive Benefits section below!

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

• I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
• II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinative Action Employer.

An Equal Opportunity / Affinative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job

Administrative Services

Agency

Executive Office of Veterans Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 29, 2026, 12:58:58 PM

Number of Openings

1

Salary

66,890.20 - 96,266.04 Yearly

Potentially Eligible for a Hybrid Work Schedule : Yes

Bargaining Unit

06-NAGE - Professional Admin.

Confidential : No

If you have Diversity, Affinitie Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Ramanda Morgan / [e-mail] - 8572864182