Program Operations Supervisor

Consumer Direct Care Network; Hudson (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation accrual at 3.07 hours per pay

Profit-sharing for employees in good</

Two Paid Floating Holidays

Paid Safe Sick Time

401(k) Retirement plan & discretionary

Company-Paid Life Insurance

Disability benefits

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Job summary

Consumer Direct Care Network is seeking an Operations Supervisor to manage daily programs, ensure compliance with federal/state regulations, and support service quality across our home and community-based services.

You will supervise office activities, coordinate client enrollment and stakeholder collaboration, and drive process improvements while promoting a cohesive office culture and exceptional customer service.

Qualifications

• 2-4 years office experience preferred.
• Combination of education and experience.
• 2 years leadership experience preferred.
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Responsibilities

• Oversee daily operations of CDCN programs to support company strategic anchors and thematic goals.
• Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
• Oversee continuous service quality at the program level.
• Promote cohesiveness in the office environment.
• Oversee day-to-day operations and client advocacy.
• Collaborate with stakeholders regarding the delivery of services.
• Collect and analyze program scorecard, dashboard, and key performance indicators.
• Oversee compliance with applicable legal requirements, standards, policies, and procedures.
• Oversee advanced reporting.
• Demonstrate effective problem-solving and decision-making skills.
• Oversee complex service programs and special projects.
• Identify and implement process improvement efforts.
• Annual review of policy and procedures; annual review of standard operating procedures.
• Large-scale enrollments and transitions as needed.
• Market services to referral sources.
• Participate in, and assign professional development and training activities.
• Prioritize and multitask effectively.
• Provide excellent customer service to internal and external clients.
• Recruit, hire, train, and supervise employees.
• Represent the company at stakeholder meetings, health fairs, and provider fairs.
• Supervise deliverables and ensure timely completion of projects.
• Travel within the assigned geographic area as required.
• Oversee client enrollment, assessments, and supervisory visits as needed.
• Oversee certification and credentialing process for all service lines as needed.
• Ensures timely payroll processing by overseeing administrative functions as needed.
• Bilingual preferred in various locations.
• Other duties as assigned

Skills

Leadership experience

Public speaking

Office administration

Flexibility with hours

Travel willingness

Education

Combination of education and experience

Job description

Consumer Direct Care Network is seeking an Operations Supervisor to manage daily programs, ensure compliance with federal/state regulations, and support service quality across our home and community-based services.

You will supervise office activities, coordinate client enrollment and stakeholder collaboration, and drive process improvements while promoting a cohesive office culture and exceptional customer service.