Operations Supervisor

Consumer Direct Care Network; Hudson (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation accrual at 3.07 hours per pay

Profit-sharing for employees in good</

Two Paid Floating Holidays

Paid Safe Sick Time

401(k) Retirement plan & discretionary

Company-Paid Life Insurance

Disability benefits

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Job summary

Consumer Direct Care Network is seeking an Operations Supervisor to manage daily programs, ensure compliance with federal/state regulations, and support service quality across our home and community-based services.

You will supervise office activities, coordinate client enrollment and stakeholder collaboration, and drive process improvements while promoting a cohesive office culture and exceptional customer service.

Qualifications

• 2-4 years office experience preferred.
• Combination of education and experience.
• 2 years leadership experience preferred.
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Responsibilities

• Oversee daily operations of CDCN programs to support company strategic anchors and thematic goals.
• Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
• Oversee continuous service quality at the program level.
• Promote cohesiveness in the office environment.
• Oversee day-to-day operations and client advocacy.
• Collaborate with stakeholders regarding the delivery of services.
• Collect and analyze program scorecard, dashboard, and key performance indicators.
• Oversee compliance with applicable legal requirements, standards, policies, and procedures.
• Oversee advanced reporting.
• Demonstrate effective problem-solving and decision-making skills.
• Oversee complex service programs and special projects.
• Identify and implement process improvement efforts.
• Annual review of policy and procedures; annual review of standard operating procedures.
• Large-scale enrollments and transitions as needed.
• Market services to referral sources.
• Participate in, and assign professional development and training activities.
• Prioritize and multitask effectively.
• Provide excellent customer service to internal and external clients.
• Recruit, hire, train, and supervise employees.
• Represent the company at stakeholder meetings, health fairs, and provider fairs.
• Supervise deliverables and ensure timely completion of projects.
• Travel within the assigned geographic area as required.
• Oversee client enrollment, assessments, and supervisory visits as needed.
• Oversee certification and credentialing process for all service lines as needed.
• Ensures timely payroll processing by overseeing administrative functions as needed.
• Bilingual preferred in various locations.
• Other duties as assigned

Skills

Leadership experience

Public speaking

Office administration

Flexibility with hours

Travel willingness

Education

Combination of education and experience

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Operations Supervisor is responsible for supervising the day-to-day operations of Consumer Direct Care Network programs while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position is responsible for supervising general office affairs, maintaining continuous service quality, monitoring compliance with regulations, training administrative and program staff, and implementing special projects. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals
• Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
• Oversee continuous service quality at the program level
• Promote cohesiveness in the office environment
• Oversee day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Collect and analyze program scorecard, dashboard, and key performance indicators
• Comfortable with public speaking
• Oversee compliance with applicable legal requirements, standards, policies, and procedures
• Oversee advanced reporting
• Demonstrate effective problem-solving and decision-making skills
• Oversee complex service programs and special projects
• Identify and implement process improvement efforts
• Oversee special projects including, but not limited to:
• Annual review of policy and procedures
• Annual review of standard operating procedures
• Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in, and assign professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Oversee client enrollment, assessments, and supervisory visits as needed
• Oversee certification and credentialing process for all service lines as needed
• Ensures timely payroll processing by overseeing administrative functions as needed
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• 2-4 years office experience preferred
• Combination of education and experience
• 2 years leadership experience preferred
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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