Program Operations Specialist: Events & Outreach

Research Foundation of The City University of New York; New York (NY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

RFCUNY Benefits and Accruals

Job summary

RFCUNY is seeking a full-time Program Operations Assistant to support joint initiatives with ACS’s OTWD and Hunter College Silberman School of Social Work. The role involves coordinating events, outreach, and program operations to strengthen leadership in child welfare and juvenile justice in New York City.

Based at the Hunter College location and operating on a hybrid schedule, the position supports planning, outreach, implementation and reporting using core systems like Smartsheet, Cornerstone

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Develop engagement and outreach materials for prospective participants, partners and stakeholders.
• Effectively manage communication and queries re: programming, often serving as the first point of contact for the team.
• Develop and distribute event materials (e.g. presentation decks, handouts), agendas, and attendee information in advance of the events.
• Coordinate locations, booking, and logistics for in-person events, including set up and breakdown.
• Coordinate with vendors for catering, audio-visual, and other event services
• Provide technical support to participants and facilitators for virtual meetings.
• Track and report event attendance in cornerstone and other systems.
• Assist evaluation team in delivering evaluations.
• Use problem-solving skills to assist instructors and learners with technical issues. Ensure the effectiveness of support procedures.
• Respond promptly to email, phone calls, and voicemail messages.
• Identify, analyze and troubleshoot challenges effectively. Perform due diligence by researching questions using available information and resources.
• Use effective tools and techniques to manage day-to-day responsibilities.
• Attend trainings and meetings as indicated and perform other duties as needed.

Education

High School Diploma/GED

Bachelor's Degree

Tools

Smartsheet

Cornerstone

Canva

Job description

RFCUNY is seeking a full-time Program Operations Assistant to support joint initiatives with ACS’s OTWD and Hunter College Silberman School of Social Work. The role involves coordinating events, outreach, and program operations to strengthen leadership in child welfare and juvenile justice in New York City.

Based at the Hunter College location and operating on a hybrid schedule, the position supports planning, outreach, implementation and reporting using core systems like Smartsheet, Cornerstone