Program Operations Specialist 1

People With Developmental Disabilities, Office for; Town of Richmond (NY); On-site; USD 65,000 - 78,000; Full time

Job summary

Office for People with Developmental Disabilities seeks a Program Operations Specialist 1 to support EHR implementation and ongoing operations. The role will develop training materials, provide help desk support, and assist with user role assignments.

The position involves coordinating with IT and field staff to ensure proper EHR use and continuous improvement, including conducting system reviews and travel up to 25% as needed.

Qualifications

• Bachelor's degree in a human services field.
• Two years of experience in a federal or state certified human services program.
• One year of professional administrative experience in planning, coordinating, monitoring or evaluating services for people with developmental disabilities.
• Experience with information gathering and analysis.
• Ability to travel to assigned locations (25% travel required).

Responsibilities

• Support electronic health record (EHR) system implementation and operations.
• Develop training materials for users.
• Provide help desk support.
• Assist with user role assignments in the EHR system.
• Conduct system reviews to ensure proper use and continuous improvement.
• Serve as liaison between IT and field staff to optimize EHR use.

Skills

Information gathering and analysis

Education

Bachelor's degree in a human services field

Job description

Program Operations Specialist 1 supports electronic health record (EHR) system implementation and operations at the Office for People with Developmental Disabilities. The role develops training materials, provides help desk support, assists with user role assignments, conducts system reviews, and acts as a liaison between IT and field staff to ensure proper EHR use and continuous improvement.

Key qualifications:

• Bachelor's degree in a human services field
• Two years of experience in a federal or state certified human services program
• One year of professional administrative experience in planning, coordinating, monitoring or evaluating services for people with developmental disabilities
• Experience with information gathering and analysis
• Ability to travel to assigned locations (25% travel required)