Program Operations Specialist

University of Washington Medical Center; Seattle (WA); On-site; USD 70,000 - 105,000; Full time

Job summary

The University of Washington Medical Center's Department of Psychiatry and Behavioral Sciences seeks a Program Operations Specialist to lead planning for CSPAR's Suicide Care Team. You will build charters, work plans, and dashboards to communicate progress and ensure timely delivery of outcomes across UW Medicine, clinicians, and students.

This role emphasizes collaboration, risk management, and stakeholder engagement, with a focus on sustaining the program beyond the grant period.

Qualifications

• Bachelor's degree in Public Health, Behavioral Health, Communications, Education, Human Services, or related field; 4 years of project management experience.
• Proven ability to lead and facilitate cross-functional teams; strong interpersonal skills.
• Experience with budget management and developing progress dashboards.

Responsibilities

• Facilitate strategic plan development and implementation (40%).
• Coordinate and convene team members, collaborators, advisors, sponsors, etc. to achieve project success (20%).
• Support clinic infrastructure development and maintenance (20%).
• Manage project budget (10%).
• Other duties as assigned (10%).

Skills

Project management

Strategic planning

Stakeholder coordination

Team leadership

Analytical thinking

Education

Bachelor's degree in Public Health, Behavioral Health, Communications, Education, Human Services, or related field

Master’s degree in Healthcare Administration, Business, Communications, or related field

PMP Certification

Tools

Microsoft Office

Microsoft Teams

Zoom

Basecamp

Job description

Job Description

The department of Psychiatry and Behavioral Sciences has an outstanding opportunity for a Program Operations Specialist to join their team.

About this Opportunity

This position will lead strategic planning for the UW Center for Suicide Prevention and Recovery (CSPAR) Suicide Care Team (SCT), a new project dedicated to providing high-quality suicide care to patients referred from across the University of Washington, including UW Medicine patients, clinicians, and UW students. This role will build and manage project charters and associated work plans, develop tools such as workflow diagrams and procedures, identify and manage project issues, risks, and decisions, and develop progress dashboards, reports, and other methods to communicate project progression and ensure timely project delivery and outcomes. Successful project management of the Suicide Care Team will allow this program to continue beyond the grant period, directly aligning with the mission and vision for UW Medicine to improve the health of the public.

Key Responsibilities

• Facilitate strategic plan development and implementation (40%)
• Coordinate and convene team members, collaborators, advisors, sponsors, etc. as necessary to achieve project success (20%)
• Support clinic infrastructure development and maintenance (20%)
• Manage project budget (10%)
• Other duties as assigned (10%)

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below.

Minimum Qualifications

• Bachelor’s degree in Public Health, Behavioral Health, Communications, Education, Human Services, or a related field.
• 4 years’ experience with project management and in-depth knowledge of project management best practices, preferably in a healthcare environment.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Recognized for managing or facilitating strong and innovative teams, has strong interpersonal and personnel management skills, demonstrating the ability to lead to outcomes.
• Demonstrated experience in critical thinking and analysis.
• Demonstrated experience in identifying and resolving issues and risks.
• Demonstrated organizational skills with the ability to prioritize work efforts and work under pressure while maintaining effectiveness.
• Strong collaborative, proactive, and positive working style.
• Excellent written, verbal, and interpersonal skills; comfortable presenting to staff and to operational leadership.
• Demonstrated experience in leading multiple complex projects and/or programs.
• Proficiency in leading committees and facilitating effective meetings.
• Ability to function as a project management SME and drive best practice/infrastructure development.
• Comfort using technology for collaboration, communication, and tracking, including the Microsoft Office suite, Microsoft Teams, Zoom, and project management platforms (e.g. Basecamp).
• Comfort being around discussions of suicide and mental health as well as comfort working with stressed and distressed patients experiencing suicidality, their family members, and/or the clinicians and staff who treat them.

Desired Qualifications

• Master’s degree in Healthcare Administration, Business, Communications, or related field.
• Formal project management training or certification. PMP Certification.
• Experience working within a complex health system, and/or an academic health system.
• Experience interacting professionally with individuals with lived experience of mental health conditions, especially suicidality.

About the Team

This position is for the UW Center for Suicide Prevention and Recovery (CSPAR) Suicide Care Team (SCT). The multidisciplinary Suicide Care Team provides a continuum of evidence-based services to individuals experiencing suicidality and to those who treat or support them. This team is dedicated to providing high-quality suicide care to patients referred from across the University of Washington, including UW Medicine patients, clinicians, and UW students.

Compensation, Benefits and Position Details

Pay Range Minimum:

$69,720.00 annual

Pay Range Maximum:

$104,568.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.