Program Coordinator (Multiple Openings)

FHLB Des Moines; Northern (KY); Hybrid; USD 47,000 - 63,000; Full time

Job summary

The University of Washington is seeking a Telehealth Care Coordinator to support opioid use disorder services and patient access to treatment and harm reduction resources. You will monitor the hotline during business hours, perform eligibility screenings, and coordinate timely referrals to care and support services.

Collaborating with physicians, nurses, and social workers, you will ensure accurate data entry, secure records under HIPAA, and contribute to program metrics while maintaining

Qualifications

• High school graduation and 2 years of experience supporting patients with opioid use disorder via telehealth.
• Bachelor’s degree in related field preferred.
• Experience with research projects or data collection is a plus.
• Proficiency with Microsoft Word, Excel, and PowerPoint; strong communication skills.

Responsibilities

• Monitor hotline and communicate with on-call providers.
• Conduct eligibility screenings and registrations for patients.
• Coordinate care for harm reduction and OUD treatment referrals.
• Enter screening and linkage-to-care data into databases with accuracy.
• Maintain patient records in accordance with HIPAA and hospital policy.
• Collaborate with medical providers, nurses, and social workers; provide outreach and education.

Skills

Telehealth support

Patient coordination

HIPAA compliance

Care coordination

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

DUTIES AND RESPONSIBILITIES

• Patient Coordination – 40%
  • Monitor the hotline during business hours and communicate effectively with on-call providers.
  • Conduct eligibility screenings and registration for patients calling the hotline.
  • Perform patient needs assessments to identify barriers to care and facilitate timely referrals for support services.
  • Coordinate care to ensure patients access harm reduction services, OUD treatment, and other necessary support services.
  • Arrange and verify medical appointments, fax clinical notes, and follow up on appointment attendance.
  • Conduct patient interactions with equitable respect, open-mindedness, and compassion, particularly with individuals facing mental health challenges, substance use, or cultural barriers.
  • Triage patient calls and inquiries based on urgency and need, ensuring timely resolution of requests.
• Collaboration and Outreach – 40%
  • Communicate and coordinate with medical providers, nurses, and social workers to provide harm reduction counseling and referrals.
  • Partner with Washington opioid programs, organizations, and stakeholders to ensure quality service delivery.
  • Utilize interpreter services and community partnerships as needed to address language and cultural barriers.
  • Provide consultation, outreach, education, training, and public messaging about OUD to healthcare professionals and community partners.
  • Attend weekly supervision meetings to discuss patient care plans, screening trends, and strategies for overcoming barriers to care.
• Administrative and Data Management – 20%
  • Enter OUD screening and linkage-to-care data into multiple databases with precision.
  • Ensure the quality and completeness of data, assisting in monitoring program metrics.
  • Create and submit program progress reports and milestones to the funder under the Program Manager's supervision.
  • Respond to public and provider inquiries via phone and email.
  • Maintain patient records confidentially, adhering to hospital policies and HIPAA regulations.
  • Address and resolve non-clinical patient complaints, providing data and reports for review as needed.
• Core Job Competencies
  • Proactive decision-making aligned with position responsibilities.
  • Ability to operate independently with minimal oversight.
  • Strong adherence to hospital policy and HIPAA regulations.
  • Exceptional communication, critical thinking, and problem-solving skills.

Competitive candidates will be detail-oriented, conscientious, and effective communicators, able to handle a diverse set of responsibilities and interact with individuals from various backgrounds.

MINIMUM REQUIREMENTS

High school graduation or equivalent AND two years of experience in supporting patients with opioid use disorder by connecting them to treatment and recovery services through telehealth. This specialty includes working with individuals facing substance use, behavioral health, or social service needs, helping them navigate care systems and access critical resources. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

DESIRED QUALIFICATIONS

• Bachelor’s degree in a related academic area.
• Lived experience with Opioid Use Disorder or addiction.
• Experience working on research projects with a research team.
• Previous human subjects interaction (e.g., recruiting or consenting patients, conducting study-related interviews or assessments).
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Clinical experience interacting with patients.
• Ability to work in a fast-paced environment, and to manage competing priorities and monitor/communicate project status.
• Excellent written and verbal communication skills.
• Ability to work a flexible schedule including evenings and weekends.

Compensation, Benefits and Position Details

• Pay Range Minimum: $47,256.00 annual
• Pay Range Maximum: $63,156.00 annual
• Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
• Shift: Temporary or Regular? This is a regular position
• FTE (Full-Time Equivalent): 100.00%
• Union/Bargaining Unit: SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Equal Opportunity Statement

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.