Program Operations & Quality Director

Anchor Home; Timonium (MD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Anchor Home is seeking a Program Director to lead quality and compliance across Residential, Day, and Personal Supports programs in Timonium, MD. You will partner with the COO, advocate for individuals served, and supervise Program Managers while aligning operations with mission, vision, and values.

The role emphasizes person-centered practices, staff development, and cross-department collaboration, ensuring strong relationships with families, guardians, and external partners.

Qualifications

• Bachelor’s degree in a related field; Master’s degree preferred.
• 6+ years in IDD services with 3+ years in leadership or multi-program management.
• Exceptional interpersonal, communication, and conflict resolution skills.
• Proven ability to build relationships with families, staff, and external partners.
• Strong analytical, organizational, and problem-solving abilities.

Responsibilities

• Oversee daily operations and performance across all programs (Residential, Day, Personal Supports).
• Monitor and drive key program performance metrics (quality, staffing, incidents, compliance).
• Hold Program Managers accountable through performance reviews and scorecards.
• Develop and implement training programs to enhance staff skills and leadership.
• Identify growth opportunities for team members and succession planning.
• Lead corrective action plans and performance improvement initiatives.
• Supervise, coach, and mentor Program Managers to foster high-performing teams.

Skills

Leadership

Communication

Conflict resolution

Relationship building

Analytical thinking

Education

Bachelor’s degree in Business Administration, Human Services, Education, Social Work, Psychology, or related field

Master’s degree preferred

Job description

Anchor Home is seeking a Program Director to lead quality and compliance across Residential, Day, and Personal Supports programs in Timonium, MD. You will partner with the COO, advocate for individuals served, and supervise Program Managers while aligning operations with mission, vision, and values.

The role emphasizes person-centered practices, staff development, and cross-department collaboration, ensuring strong relationships with families, guardians, and external partners.