DDA Program Manager - Residential & Community Services

Anchor Home; Mays Chapel (MD); On-site; USD 50,000 - 60,000; Full time

Job summary

Anchor Home in Baltimore County, MD seeks a Program Manager to oversee daily operations across residential, day, and personal supports, ensuring quality, safety, and compliance. You will supervise House Managers, coordinate program sites, and maintain audit readiness to deliver exceptional person-centered services.

Reporting to the Program Director, you will lead staff development, schedule adherence, and program improvements, while ensuring strong communication with families and external

Qualifications

• Bachelor’s degree in Human Services, Business Administration, or related field.
• Minimum of 5 years of experience in residential or human services program management.
• Strong understanding of DDA and COMAR regulations and compliance requirements.
• Demonstrated success managing multiple program locations and staff teams.
• Excellent leadership, communication, and problem-solving skills.
• Valid driver’s license, reliable transportation, and ability to travel between program sites as needed.

Responsibilities

• Oversee daily operations across all programs, ensuring licensing, health, and safety standards are met.
• Manage staffing levels, schedules, and attendance to ensure coverage and PCP requirements.
• Conduct site visits to assess program quality, documentation, and environmental conditions.
• Address deficiencies with the Program Director and maintain audit readiness.
• Identify operational gaps and implement process improvements to enhance service delivery.
• Provide 24/7 on-call coverage for assigned homes.
• Lead training on daily living tasks and supervise House Managers.
• Ensure services are person-centered and aligned with individual support plans.
• Monitor health and medical needs, report concerns, and ensure documentation.
• Collaborate with nursing and external case management teams for holistic care.
• Manage budgets related to staffing, supplies, and maintenance.

Skills

Leadership

Communication

Problem-solving

Travel readiness

Education

Bachelor’s degree in Human Services or related field

Job description

Anchor Home in Baltimore County, MD seeks a Program Manager to oversee daily operations across residential, day, and personal supports, ensuring quality, safety, and compliance. You will supervise House Managers, coordinate program sites, and maintain audit readiness to deliver exceptional person-centered services.

Reporting to the Program Director, you will lead staff development, schedule adherence, and program improvements, while ensuring strong communication with families and external