Program Operations & Outreach Coordinator

afterschoolmatters; Chicago (IL); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403(b) Retirement Plan

PTO and holidays

Flex Spending Accounts

Identity Theft insurance

Job summary

After School Matters is seeking a Program Assistant in Chicago to provide comprehensive administrative support to the programs team within an assigned branch. You will serve as a liaison between the branch and program providers and community partners, assisting with recruitment, outreach, and coordination of program activities.

Responsibilities include managing inquiries, processing reimbursements, keeping Cityspan updated, organizing recruitment events, and handling communications with teens

Qualifications

• Minimum High School diploma or GED equivalent; Associate degree preferred.
• Minimum 1–2 years administrative support experience required.
• Valid Driver’s License, insured transportation, and driving record preferred.
• Cook County residency required.

Responsibilities

• Serve as the first point of contact for ASM guests, visitors, and inquiries; provide a welcoming environment.
• Manage branch and building Google inbox, Google Classroom, answer phones, and send teen and parent/guardian communications.
• Prepare and submit reimbursement forms, purchase orders, and check requests for director approval.
• Provide compliance reminders and follow-up with program providers on attendance, enrollment, verifications, instructors program reports, and surveys.
• Support administrative updates in Cityspan; oversee the program enhancement process.
• Assist with logistics for teen recruitment events, interviews, orientations, and professional development opportunities.
• Collect and monitor office supply orders and inventory.
• Oversee teen sign-in, rosters, and badge distribution; manage meal distribution data entry.

Skills

Interpersonal skills

Partnership building

Organizational skills

Communication

Microsoft Office

Project management

Multitasking

Team player

Customer service

Education

High school diploma or GED

Associate degree preferred

Tools

Google Workspace

Cityspan

Job description

After School Matters is seeking a Program Assistant in Chicago to provide comprehensive administrative support to the programs team within an assigned branch. You will serve as a liaison between the branch and program providers and community partners, assisting with recruitment, outreach, and coordination of program activities.

Responsibilities include managing inquiries, processing reimbursements, keeping Cityspan updated, organizing recruitment events, and handling communications with teens