Program Operations Coordinator – Youth Programs

afterschoolmatters; Chicago (IL); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403B Retirement Plan

Paid Parental Leave

PTO, Sick Time and holidays

Job summary

After School Matters in Chicago seeks a Program Assistant to provide comprehensive administrative support to the programs team and act as a liaison between the branch, program providers, and community partners.

You will assist with recruitment, compliance reminders, and communication of policy updates, ensuring smooth coordination of program activities and events across multiple sites.

Qualifications

• Minimum High School diploma or GED required; an Associate degree is preferred.
• 1–2 years of administrative support experience are required.
• Valid driver’s license and insured transportation preferred.

Responsibilities

• Serve as the first point of contact for ASM guests, visitors, and inquiries; provide a welcoming environment.
• Manage branch and building email inboxes, Google Classroom, answer phones, and send teen and parent/guardian communications.
• Prepare and submit reimbursement forms, purchase orders, and check requests for director approval.
• Provide compliance reminders and follow‑up with program providers on attendance, enrollment, verifications, and surveys.
• Support administrative updates in Cityspan and oversee the program enhancement process.
• Assist with logistics for teen recruitment events, interviews, orientations, and professional development.
• Collect and monitor office supply orders and inventory.
• Oversee teen sign‑in, rosters, badges, and meal distribution documentation.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Multitasking

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Google Workspace

Cityspan

Job description

After School Matters in Chicago seeks a Program Assistant to provide comprehensive administrative support to the programs team and act as a liaison between the branch, program providers, and community partners.

You will assist with recruitment, compliance reminders, and communication of policy updates, ensuring smooth coordination of program activities and events across multiple sites.