Program Operations Manager - Disability Services

paulineandthomashealthcare; Smyrna (TN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Job summary

Pauline and Thomas Healthcare, Inc. in Smyrna, TN is seeking a Program Operations Manager to oversee residential, health, financial, staffing, and administrative services, advancing independence, safety, rights, and quality of life for individuals served.

The role requires strong leadership and coordination across teams, ensuring compliance with Person-Centered Support Plans, regulatory standards, and accurate financial records. On-site, full-time position with on-call responsibilities.

Qualifications

• Bachelor's degree in business, finance, HR, healthcare administration, social services, organizational leadership, or related field.
• Two years in a management position.
• Valid driver's license, automobile insurance, and reliable transportation.
• Ability to pass required background and employment checks.
• Ability to work a flexible schedule, participate in on-call coverage, and work in office, residential, and community settings.

Responsibilities

• Oversee residential services and ensure compliance with Person-Centered Support Plans.
• Promote safety, dignity, independence, rights, and well-being of individuals served.
• Supervise, coach, schedule, and support Direct Support Professionals.
• Respond to callouts, staffing shortages, emergencies, and on-call concerns.
• Monitor service documentation, MARs, home safety, meals, supplies, and community activities.
• Conduct supervisory visits, fire drills, inspections, and safety reviews.
• Monitor health needs, medications, treatments, and medical documentation.
• Coordinate medical, dental, and behavioral health appointments.
• Maintain accurate individual financial records, receipts, bill payments, budgets, and monthly reconciliations.
• Complete required financial reports and identify or correct discrepancies.
• Assist with payroll reviews, bookkeeping, financial reporting, and Board reports as requested.
• Coordinate employee recruitment, screening, hiring, orientation, training, evaluations, and retention activities.
• Monitor employee attendance, leave, overtime, credentials, certifications, and required training.
• Maintain accurate and confidential employee, financial, health, and program records.
• Cooperate with audits, investigations, inspections, and regulatory reviews.
• Ensure compliance with HIPAA, HITECH, Protection from Harm requirements, applicable laws, and organizational policies.

Skills

Leadership

Organization

Communication

Time management

Confidentiality

Prioritization

Calm under pressure

Education

Bachelor's degree (business/HR/healthcare/admin)

Tools

Microsoft Office

Payroll software

Scheduling software

Accounting software

Job description

Pauline and Thomas Healthcare, Inc. in Smyrna, TN is seeking a Program Operations Manager to oversee residential, health, financial, staffing, and administrative services, advancing independence, safety, rights, and quality of life for individuals served.

The role requires strong leadership and coordination across teams, ensuring compliance with Person-Centered Support Plans, regulatory standards, and accurate financial records. On-site, full-time position with on-call responsibilities.