Program Operations Leader - ID/DD Services & HR

BLH Nursing; Lanham (MD); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Paid Personal Time Off

Company Holidays

Company Cell Phone

Laptop

Mileage Reimbursement

Health Insurance (Vision & Dental)

Job summary

Beatrice Loving Heart is seeking a qualified Program Supervisor to manage the daily operations of the Agency, ensuring all processes requirements are met. Knowledge of the DDA and/or CFC programs and strong supervisory experience are required.

The role involves providing administrative support, event coordination, and facilities management. A developed leader who works well in a team is essential to lead initiatives and uphold company values.

Qualifications

• Bachelor's degree required.
• Minimum of three (3) years experience as a direct supervisor of employees.
• Experience with DDA program and role functions.
• Maryland driver's license with no more than 3 points.
• Own reliable transportation.

Responsibilities

• Oversee operations, processes, and infrastructure with opportunities for improvement or revision.
• Anticipates and tracks operational risks and provides strategic solutions.
• Manages a caseload schedule to ensure proper coverage at all times.
• Documents client-related activities as needed.
• Identifies trends and assesses opportunities to improve processes and execution.
• Collaborates with office supervisors to ensure seamless business execution and uphold company values.
• Stay up to date on Health industry regulations, trends, and technology.
• Coordinates and monitors home office staff performance.
• Provides clear documentation and follow-up on employee concerns and disciplinary actions.
• Supports HR with candidate testing and onboarding of new hires;
• Performs other tasks as assigned.

Skills

Leadership

Verbal communication

Organizational skills

Team player

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Beatrice Loving Heart is seeking a qualified Program Supervisor to manage the daily operations of the Agency, ensuring all processes requirements are met. Knowledge of the DDA and/or CFC programs and strong supervisory experience are required.

The role involves providing administrative support, event coordination, and facilities management. A developed leader who works well in a team is essential to lead initiatives and uphold company values.