Program Operations Lead - Scheduling, Programs & Growth

Personal Best Karate; Norton (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Employee discounts

Professional growth opportunities

Job summary

Personal Best Karate is hiring a Program Operations Manager to oversee the planning, coordination, and day-to-day operation of our programs. This role works closely with instructors, administrative staff, and leadership to ensure programs are properly scheduled, staffed, and supported.

The Manager will oversee operational workflows, monitor program activity, maintain administrative processes, and identify opportunities to improve efficiency and the overall member experience.

Qualifications

• Bachelor's degree in Business Administration, Management, Recreation Management, Sports Management, Education, or a related field.
• 3+ years of experience in program operations or related areas.
• Strong organizational and planning skills.
• Experience coordinating schedules, programs, and operational activities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Coordinate day-to-day operations of martial arts, youth, and related programs.
• Manage program schedules, calendars, and operational requirements.
• Coordinate with instructors and staff to support appropriate program coverage and scheduling.
• Monitor enrollment, attendance, and other program activity.
• Maintain accurate program records, reports, and administrative documentation.
• Support enrollment and registration processes for members.
• Track program performance and prepare routine reports for leadership.
• Coordinate program-related communications and updates.
• Help resolve scheduling and administrative issues.
• Support special programs, events, and community activities.
• Review operational processes and recommend improvements.
• Assist with implementing new programs and initiatives.
• Coordinate supplies and resources for program delivery.
• Collaborate with staff across locations.
• Ensure procedures and program standards are followed.

Skills

Program coordination

Scheduling

Communication

Data management

Project management

Education

Bachelor's degree

Job description

Personal Best Karate is hiring a Program Operations Manager to oversee the planning, coordination, and day-to-day operation of our programs. This role works closely with instructors, administrative staff, and leadership to ensure programs are properly scheduled, staffed, and supported.

The Manager will oversee operational workflows, monitor program activity, maintain administrative processes, and identify opportunities to improve efficiency and the overall member experience.