Program Operations Lead - Hybrid, Salesforce & Compliance

MRA Recruiting Services; Milwaukee (WI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Acts Housing is seeking a Program Operations Specialist in Milwaukee to strengthen the Programs Department by refining processes, onboarding and training systems, and improving Salesforce data quality and reporting. You will partner with the Vice President of Programs and lead cross-team operational projects to boost efficiency and program outcomes.

The role focuses on building scalable workflows, documenting procedures, and ensuring compliance with grant requirements while supporting coaches

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in program operations or nonprofit operations.
• Experience improving processes or implementing organizational systems.
• Experience with CRM or case management systems; Salesforce experience preferred.
• Strong organizational, analytical, communication, and problem-solving skills with the ability to manage multiple priorities.

Responsibilities

• Improve and document operational workflows, procedures, and systems that strengthen program delivery, consistency, and team effectiveness.
• Build and maintain onboarding, training, and resource systems that support staff success and department growth.
• Support Salesforce data quality, reporting, dashboards, and data practices that improve program visibility and decision-making.
• Assist with grant compliance, HUD-related requirements, program reporting, and tracking of key deliverables.
• Lead and coordinate operational projects, including timelines, communication, process improvements, and follow-through across teams.
• Develop standard operating procedures, quality assurance resources, and tools that promote accountability and strengthen collaboration with coaching, family access, and community partnership teams.

Skills

Project management

Organizational skills

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

Job description

Acts Housing is seeking a Program Operations Specialist in Milwaukee to strengthen the Programs Department by refining processes, onboarding and training systems, and improving Salesforce data quality and reporting. You will partner with the Vice President of Programs and lead cross-team operational projects to boost efficiency and program outcomes.

The role focuses on building scalable workflows, documenting procedures, and ensuring compliance with grant requirements while supporting coaches