Program Operations Coordinator – Leadership & Organizational Capability

eTeam; Boise (ID); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

eTeam in Boise, ID is seeking a Program Operations Coordinator for Leadership & Organizational Capability on a 12-month contract. The role covers end-to-end program operations, delivery coordination, participant administration, materials management, vendor support, platform administration, and reporting.

You will maintain delivery schedules, ensure facilitator, room, resource, and participant readiness, manage logistics and communications, support enrollment and learning administration, and

Qualifications

• Experience in program/learning operations, project coordination, or comparable operational support.
• 2],

Responsabilités

• Own and maintain the U.S. program delivery calendar, ensuring readiness across facilitators, contractors, locations, rooms, resources, and dependencies.

Connaissances

Program operations

Project coordination

Scheduling

Organization

Vendor coordination

Reporting

Communication

Multitasking

Outils

Microsoft 365

Outlook

Teams

Excel

PowerPoint

SharePoint

Power BI

Description du poste

Job Title:Program Operations Coordinator - Leadership & Organizational Capability

Location: Boise ID83707

Duration: 12 months on contract with possible extension

Role Overview: The contractor will serve as the operational backbone for Leadership & Organizational Capability programs in the U.S., overseeing end-to-end program operations, delivery coordination, participant administration, materials management, vendor support, platform administration, and reporting. This role is accountable for maintaining delivery schedules, ensuring facilitator, room, resource, and participant readiness, managing logistics and communications, supporting enrollment and learning administration, coordinating program materials and vendor processes, administering external learning platforms, and producing operational reports and data insights. The individual will proactively manage risks, resolve scheduling and operational issues, and partner with program owners, facilitators, vendors, Facilities, and site teams to ensure seamless execution and a high-quality learner experience across both virtual and in-person leadership programs.

Key Responsibilities:

• Own and maintain the U.S. program delivery calendar, ensuring readiness across facilitators, contractors, locations, rooms, resources, and dependencies.
• Coordinate delivery dates, facilitator/contractor availability, room setup, equipment, materials, catering, and participant logistics.
• Manage schedule changes, cancellations, substitutions, calendar updates, invitations, reminders, rosters, attendance, and completion tracking.
• Support participant enrollment, transfers, and withdrawals through Workday and maintain accurate learning/program records.
• Coordinate printing, inventory, shipping, and distribution of program materials in the U.S. and globally.
• Support vendor administration, purchase requests, POs, invoices, payments, and vendor documentation.
• Administer participant uploads to LeaderFactor twice weekly and FranklinCovey weekly.
• Produce enrollment, attendance, completion, participation, and program reach reports using approved sources such as Workday and Power BI.
• Maintain operational trackers, shared resources, documentation, feedback data, and shared inbox/service requests.
• Identify scheduling conflicts, capacity gaps, resource constraints, and unresolved dependencies and elevate appropriately.

Required: Program/learning operations, project coordination, or comparable operational support experience; strong scheduling and organizational skills; experience coordinating facilitators, vendors, participants, and stakeholders; accurate reporting/documentation; strong written/verbal communication; ability to manage multiple priorities independently; proficiency with Microsoft 365, Outlook, Teams, Excel, PowerPoint, SharePoint, and Power BI.