Human Resources Representative 3

Cypress HCM; Boise (ID); On-site; USD 41,000 - 48,000; Full time

Job summary

Cypress HCM is seeking a Contractor, Program Operations to serve as the operational hub for Leadership & Organizational Capability programs based in the United States. You will support portfolio coordination, delivery readiness, schedule management, stakeholder engagement, reporting, and day-to-day execution across the program portfolio.

The role emphasizes US-based coordination with global support as needed, managing schedules with facilitators, vendors, and site contacts, ensuring readiness

Qualifications

• Experience in program operations, learning operations, or comparable operational support, preferably global.
• Strong organizational and planning skills with ability to manage multiple priorities, schedules, stakeholders, and deadlines.
• Proven ability to coordinate complex activities across facilitators, vendors, participants, and stakeholders.
• Experience maintaining operational records, schedules, trackers, and program documentation with accuracy and detail.
• Excellent written and verbal communication across functions, regions, and levels.

Responsibilities

• A. Program Operations & Delivery Management Support: Own and maintain the U.S. program delivery portfolio schedule as the operational source of truth, ensuring delivery readiness across facilitators, contractors, locations, resources, and key dependencies.
• Coordinate with program owners, internal and external facilitators, contractors, Facilities, and site contacts to identify and confirm viable delivery dates.
• Confirm facilitator, contractor, room, and resource availability before program dates are finalized, and proactively flag scheduling conflicts, capacity gaps, or unresolved dependencies.
• Manage schedule changes, cancellations, facilitator substitutions, room changes, and calendar updates, ensuring timely communication to stakeholders and participants.
• Provide forward visibility of upcoming program deliveries and escalate risks or resource constraints requiring program-owner decisions.
• Partner with Facilities and site teams to arrange room setup, equipment, materials, catering, and other delivery requirements.
• Coordinate participant logistics, communications, materials, and day-of support to ensure a seamless learner experience.
• Ensure operational readiness before and during in-person and virtual program delivery.
• B. Participant and Learning Administration: Manage participant enrollment, rosters, invitations, reminders, attendance records, and completion tracking.
• Serve as the U.S. point of contact for Workday enrollment, transfers, or withdrawals.
• Maintain accurate participant information across learning and program systems.
• Respond to routine participant questions and escalate complex matters as needed.
• C. Program Materials: Coordinate printing, inventory, shipping, and distribution of program materials in U.S. and globally.
• Maintain oversight of U.S. printed materials and coordinate replenishment.
• Work with facilitators, vendors, and regional contacts to confirm materials are available before delivery.
• D. Vendor Administration: Coordinate administrative activities involving program vendors.
• Support purchase requests, purchase orders, invoice processing, and payment follow-up.
• Maintain vendor documentation and operational records.
• Track outstanding actions and escalate delays or issues to the appropriate owner.
• G. External Platform Administration: Administer participant uploads to LeaderFactor and FranklinCovey dashboards.
• Maintain records and address platform administration questions.
• Escalate technical or program-related issues to appropriate contacts.
• Perform responsibilities with required system access.
• H. Reporting and Data Support: Produce and maintain routine enrollment, attendance, completion, and reach reports.
• Retrieve and consolidate information from approved data sources, including Workday and Power BI.
• Maintain feedback data and other operational records for reporting.
• Partner with teams as reporting processes become more automated or AI-enabled.

Skills

Program operations

Project coordination

Stakeholder management

Communication skills

Multitasking

Tools

Microsoft 365

Outlook

Teams

Excel

Power BI

SharePoint

Job description

Description

• The contractor will serve as the operational hub for Leadership & Organizational Capability programs, supporting portfolio coordination, delivery readiness, schedule management, stakeholder engagement, reporting, and operational execution across the program portfolio, with primary responsibility for U.S.-based coordination and global support where required.

Description

• The contractor will serve as the operational hub for Leadership & Organizational Capability programs, supporting portfolio coordination, delivery readiness, schedule management, stakeholder engagement, reporting, and operational execution across the program portfolio, with primary responsibility for U.S.-based coordination and global support where required.

Duties

• A. Program Operations & Delivery Management Support
• Own and maintain the U.S. program delivery portfolio schedule as the operational source of truth, ensuring delivery readiness across facilitators, contractors, locations, resources, and key dependencies.
• Coordinate with program owners, internal and external facilitators, contractors, Facilities, and site contacts to identify and confirm viable delivery dates.
• Confirm facilitator, contractor, room, and resource availability before program dates are finalized, and proactively flag scheduling conflicts, capacity gaps, or unresolved dependencies.
• Manage schedule changes, cancellations, facilitator substitutions, room changes, and calendar updates, ensuring stakeholders and participants receive timely communication.
• Provide forward visibility of upcoming program deliveries and escalate risks or resource constraints requiring program-owner decisions.
• Partner with Facilities and site teams to arrange room setup, equipment, materials, catering, and other delivery requirements.
• Coordinate participant logistics, communications, materials, and day-of support to ensure a seamless learner experience.
• Ensure operational readiness before and during in-person and virtual program delivery.
• B. Participant and Learning Administration
• Manage participant enrollment, rosters, invitations, reminders, attendance records, and completion tracking.
• Serve as the U.S. point of contact for participants requiring support with Workday enrollment, transfers, or withdrawals.
• Maintain accurate participant information across relevant learning and program systems.
• Respond to routine participant questions and direct more complex matters to the appropriate program owner.
• C. Program Materials
• Coordinate the printing, inventory, shipping, and distribution of program materials within the U.S. and globally, as required.
• Maintain oversight of U.S. printed materials and coordinate replenishment based on upcoming program needs.
• Work with facilitators, vendors, and regional contacts to confirm that materials are available before delivery.
• D. Vendor Administration
• Coordinate administrative activities involving program vendors.
• Support purchase requests, purchase orders, invoice processing, and payment follow-up.
• Maintain relevant vendor documentation and operational records.
• Track outstanding administrative actions and escalate delays or issues to the appropriate internal owner.
• G. External Platform Administration
• Administer participant uploads to the LeaderFactor dashboard twice weekly.
• Administer participant uploads to the FranklinCovey dashboard weekly.
• Maintain relevant records and address routine platform administration questions.
• Escalate technical or program-related issues to the appropriate internal or vendor contact.
• Perform these responsibilities subject to the contractor receiving the required system and administrator access.
• H. Reporting and Data Support
• Produce and maintain routine reports related to enrollment, attendance, completion, and program reach.
• Retrieve and consolidate information from approved reporting sources, including Workday and Power BI, where access is provided.
• Maintain feedback data and other operational records required for program reporting.
• Partner with the appropriate team members as reporting processes become more automated or AI-enabled.

Key Deliverables

• A current, forward-looking delivery calendar showing program dates, delivery format, locations, assigned facilitators, contractor availability, room status, and unresolved scheduling risks.
• Accurate and current program rosters, enrollment records, and attendance data.
• Timely program invitations, reminders, and participant communications.
• Confirmed rooms, facilities arrangements, materials, and logistics for U.S. program delivery.
• Timely participant uploads to designated external platforms.
• Maintained operational trackers, shared resources, and program documentation.
• Routine program participation and completion reports.
• Timely coordination of purchase requests, invoices, and vendor administration.
• Consistent monitoring and routing of shared inbox inquiries or service requests.
• Administrative support for coaching activities where ownership remains with the team.

Requirements

• Demonstrated experience in program operations, learning operations, project coordination, or a comparable operational support role, preferably within a global organization.
• Strong organizational and planning skills, with the ability to manage multiple priorities, schedules, stakeholders, and deadlines simultaneously.
• Proven ability to coordinate complex activities across facilitators, vendors, participants, and business stakeholders.
• Experience maintaining operational records, schedules, trackers, reports, and program documentation with a high degree of accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to work effectively across functions, regions, and levels of the organization.
• Ability to identify operational risks, scheduling conflicts, resource constraints, and unresolved dependencies, and proactively escalate issues for resolution.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, PowerPoint, and SharePoint, Power BI.
• Ability to work independently, exercise sound judgment, and deliver high-quality support in a fast-paced environment.

Compensation

• $30 – 35/hr W—2

Req ID

• JP 8621