Program Operations Coordinator

Nextgen Contracting LLC; Buffalo (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Opportunity to support national sales and marketing programs

Fast-growing company with room for advancement

Collaborative, energetic leadership team

Job summary

A fast-growing sales and marketing firm in Buffalo is seeking a Program Operations Coordinator to support onboarding, scheduling, and logistics for national sales programs. The role requires 2-4 years of relevant experience, strong organizational skills, and proficiency in Excel. Join a collaborative team and make a meaningful impact in a dynamic environment. This position offers opportunities for advancement and a supportive workplace culture.

Qualifications

• 2-4 years of experience in administrative operations, HR coordination, or program support.
• Strong organizational and multitasking skills with excellent attention to detail.
• Proficiency in Excel/Google Sheets.
• Ability to work independently and manage competing priorities.
• Proficiency in Excel/Google Sheets.

Responsibilities

• Manage onboarding steps for new sales agents, including credentialing.
• Provide weekly and daily program updates and assist with scheduling needs.
• Support weekly payroll and commission file preparation.
• Support documentation, compliance records, and partner communications
• Coordinate shipping, tracking, and inventory of tablets, materials, and program assets
• Assist with returns, replacements, and equipment lifecycle management
• Support weekly payroll and commission file preparation
• Validate sales activity and identify discrepancies prior to payroll deadlines
• Assist with market launches, special projects, and process improvements
• Maintain spreadsheets, reports, and internal dashboards

Skills

Organizational skills

Multitasking

Clear communication

Excel/Google Sheets proficiency

Prioritization

Tools

Excel

Google Sheets

Job description

NextGen Contracting LLC is a fast-growing sales and marketing firm specializing in telecommunications and home connectivity solutions across Western New York and multiple expanding markets. We support national brands by delivering high-quality field sales, customer engagement, and program operations services. Our team values collaboration, innovation, and operational excellence, and we strive to create meaningful impact through the work we do each day.

About the Role

We are seeking a highly organized and detail-driven Program Operations Coordinator to support onboarding, scheduling, logistics, and commission processing across our national sales and marketing programs. This role is essential in ensuring our sales agents, partners, and internal teams receive the operational support needed for successful program execution.

Responsibilities

• Manage onboarding steps for new sales agents, including credentialing and system access
• Maintain onboarding trackers, rosters, and status updates
• Provide weekly and daily program updates and assist with scheduling needs
• Support documentation, compliance records, and partner communications
• Coordinate shipping, tracking, and inventory of tablets, materials, and program assets
• Assist with returns, replacements, and equipment lifecycle management
• Support weekly payroll and commission file preparation
• Validate sales activity and identify discrepancies prior to payroll deadlines
• Assist with market launches, special projects, and process improvements
• Maintain spreadsheets, reports, and internal dashboards

Qualifications

• 2–4 years of experience in administrative operations, HR coordination, sales operations, or program support
• Strong organizational and multitasking skills with excellent attention to detail
• Clear written and verbal communication skills
• Ability to work independently and manage competing priorities
• Proficiency in Excel/Google Sheets
• Experience in fast-paced, high-volume environments is a plus

Key Traits

• Reliable and responsive
• Process-driven with strong follow-through
• Comfortable managing multiple workflows
• Problem-solver with a supportive mindset
• Able to maintain confidentiality with sensitive information

Why Join NextGen

• Opportunity to support national sales and marketing programs
• Fast-growing company with room for advancement
• Collaborative, energetic leadership team
• A role where organization and precision directly drive success