Remote Program Operations & Compliance Specialist

UM01 University of Maryland College Park (UMCP); United States; Hybrid; USD 51,000 - 61,000; Full time

Job summary

University of Maryland, College Park seeks a Program Administrative Specialist for the Maryland Business Opportunity Center. The role supports operations, client assessment, reporting, and partner coordination to advance statewide business assistance goals.

The position emphasizes documentation accuracy, program compliance, and effective client service, with telework a component and periodic in-person office duties across the state.

Qualifications

• Bachelor's degree required.
• Four years of administrative staff experience.
• Ability to handle data, report writing, and client interactions.

Responsibilities

• Coordinate daily MBOC operations, including intake processing and documentation tracking.
• Prepare monthly/quarterly/annual reports using CRM data and submissions.
• Advise clients on program requirements and next steps; escalate issues as needed.
• Maintain compliance with grant-funding guidelines and sensitive information handling.

Skills

Administrative support

CRM systems

Data analysis

Communication

Documentation

Education

Bachelor's degree

Tools

NeoSerra CRM

Workday

Job description

University of Maryland, College Park seeks a Program Administrative Specialist for the Maryland Business Opportunity Center. The role supports operations, client assessment, reporting, and partner coordination to advance statewide business assistance goals.

The position emphasizes documentation accuracy, program compliance, and effective client service, with telework a component and periodic in-person office duties across the state.