Program Officer for Wilson Fish Bridge to Employment

Global Refuge; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Refuge seeks a Program Officer to support the Wilson Fish Bridge to Employment program, advancing refugee employment services and community integration. You will coordinate onboarding, monitor subaward partners, provide training and technical assistance, and ensure ORR compliance while collaborating with internal teams and external stakeholders.

Reporting to the Associate Director, you will help manage contracts, reporting, and knowledge management, travel up to 25%, and contribute to

Qualifications

• Undergraduate degree in social work, social sciences, nonprofit management, or related field.
• Minimum of three years of relevant experience serving refugees, immigrants, or people with limited English proficiency; ORR programs experience preferred.
• Knowledge of employment services, workforce development, refugee economic integration, English language services, and participant-centered service delivery.
• Experience interpreting and ensuring compliance with federal grants, cooperative agreements, contracts, subawards, and applicable policies and regulations.
• Experience designing and overseeing partner monitoring, performance improvement, CQI, and risk-management processes.
• Experience delivering training and technical assistance to service providers or partners.
• Ability to collect, analyze, interpret, and communicate program information to assess compliance, outcomes, trends, and performance.
• Strong writing, editing, analysis, and reporting skills; ability to interpret technical requirements and contribute to proposals.
• Strong relationship-management, networking, and interpersonal skills; collaborate with stakeholders.
• Excellent organizational and project-management skills; manage multiple priorities with attention to detail.
• Ability to adapt to changing priorities, exercise sound judgment, and stay action-oriented.
• Proficiency in Word, Excel, and PowerPoint; familiarity with LMS and databases.

Responsibilities

• Coordinate onboarding, informational sessions, and training for subaward partner staff and stakeholders.
• Manage partner relationships and maintain current contact information and records.
• Collaborate with Programs Admin, Finance, and internal teams on contracts, subawards, and MOUs.
• Monitor and evaluate subaward partners for quality, performance, and compliance with ORR requirements.
• Provide technical assistance on program implementation, documentation, reporting, service delivery, and compliance.
• Plan and conduct remote and on-site monitoring visits and stakeholder meetings.
• Prepare monitoring reports, corrective action plans, and desk audits; follow up on issues.
• Track timely submission of quarterly, semiannual, annual, and other programmatic reports.
• Support development of monitoring tools, procedures, training materials, SOPs, and resources.
• Manage program content in Global Refuge Connect and LMS; share resources with stakeholders.
• Collaborate with employers, workforce development orgs, and community partners to share best practices.
• Perform other duties as assigned.

Skills

Relationship management

Communication

Project management

Analytical skills

Policy compliance

Training & TA delivery

Education

Undergraduate degree in social work, social sciences, nonprofit management, or related field

Tools

Microsoft Word

Excel

PowerPoint

Databases

LMS

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! The Wilson Fish Bridge to Employment program strengthens employment services and supports the economic self-sufficiency and community integration of refugees and other eligible newcomers through a network of subaward partners, employers, workforce development organizations, and community stakeholders. The program ensures Office of Refugee Resettlement (ORR)-eligible individuals, particularly Refugee Cash Assistance (RCA) recipients, access employment training and placement services as well as English language instruction. Reporting to the Associate Director, the Program Officer for the Wilson Fish Bridge to Employment program supports the effective implementation, quality, and compliance of the Texas-based program. The position coordinates partner onboarding and relationship management; provides training and technical assistance; monitors subaward performance and compliance with Global Refuge and Office of Refugee Resettlement (ORR) requirements; and supports grants, agreements, reporting, proposals, and knowledge management. Through close collaboration, the Program Officer promotes timely, high-quality services that advance participant self-sufficiency and community integration. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Benefits

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Coordinate informational sessions, onboarding, and training for new and existing subaward partner staff and other stakeholders supporting the Wilson Fish Bridge to Employment Program.
• Manage partner relationships and maintain accurate, current contact information and related records.
• Collaborate with Programs Administration, Finance, and other internal teams to support the timely development, execution, and management of contracts, subawards, and memoranda of understanding.
• Monitor and evaluate subaward partners for program quality, performance, and compliance with Global Refuge and ORR requirements.
• Provide responsive technical assistance on program implementation, documentation, reporting, service delivery, and compliance; analyze partner capacity, progress, and client and program trends.
• Plan and conduct remote and on-site monitoring visits, including stakeholder meetings.
• Prepare detailed monitoring reports, recommendations, corrective action plans, desk audits, and Performance Improvement Plans, and follow up on identified issues.
• Track timely submission of required quarterly, semiannual, annual, and other programmatic reports.
• Support development and refinement of monitoring tools, procedures, training materials, standard operating procedures, and other program resources.
• Manage program content and partner resources in Global Refuge Connect, the Learning Management System, and other knowledge-management platforms.
• Collaborate with employers, workforce development organizations, community organizations, and other stakeholders to share resources and strengthen effective practices.
• Perform other duties as assigned.

Qualifications

• Undergraduate degree in social work, social sciences, nonprofit management, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three years of relevant experience serving refugees, immigrants, or people with limited English proficiency; experience with refugee resettlement programs and ORR programs strongly preferred.
• Knowledge of employment services, workforce development, refugee economic integration, English language services, and participant-centered service delivery.
• Experience interpreting and ensuring compliance with federal grants, cooperative agreements, contracts, subawards, and applicable policies and regulations.
• Experience designing and overseeing partner monitoring, performance improvement, continuous quality improvement, and risk-management processes.
• Experience developing and delivering training and technical assistance to service providers, subrecipients, or partner organizations.
• Demonstrated ability to collect, analyze, interpret, and communicate program information to assess compliance, outcomes, trends, and performance.
• Strong writing, editing, analysis, and reporting skills, including the ability to interpret technical requirements and contribute to compelling proposals.
• Strong relationship-management, networking, and interpersonal skills, with the ability to collaborate effectively with colleagues, partners, and community stakeholders.
• Excellent organizational and project-management skills, with the ability to manage multiple priorities and maintain close attention to detail.
• Ability to adapt to changing priorities, exercise sound judgment, and remain focused on action and outcomes.
• Proficiency in Microsoft Word, Excel, and PowerPoint; familiarity with databases, learning-management systems, and other program-management applications.
• Deep commitment to Global Refuge's core values and the ability to model those values in relationships with colleagues and partners.
• Ability and willingness to travel up to 25% of the time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.