Program Specialist for Resettlement and Integration Services

Globalrefuge; Baltimore (MD); In loco; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage on/by

20 vacation days, 12 sick days, 12 co:

12 weeks parental leave

403(b) with 3% company contribution +

Descrizione del lavoro

Global Refuge is seeking a Program Specialist to support Resettlement & Integration Services. You will help manage data, reporting, and program requirements across the network, ensuring timely information flow and compliance.

You will collaborate with multiple teams, contribute to annual proposals and audits, and help maintain program spaces and resources. The role emphasizes attention to detail and effective communication in a mission-driven environment.

Competenze

• Undergraduate degree in social work, social sciences, non-profit management or related field.
• 1–3 years of experience in non-profit management and social services programs.
• Experience with refugees, immigrants or limited English speakers preferred.
• Ability to write and edit reports and clearly interpret technical requirements.
• Strong ability to build relationships with colleagues and partners.
• Excellent organizational skills with multiple projects and attention to detail.
• Proficiency in MS Office; SharePoint and Salesforce preferred.

Mansioni

• Provide administrative support to contribute to contractual requirements and program outcomes.
• Regularly enter, track and analyze network-wide data; contribute to programmatic reporting, annual proposals and audits.
• Assist with communicating and disseminating information to the Global Refuge network.
• Support quality assurance processes to ensure accurate reporting and trends tracking.
• Review and track submission of affiliate reporting and surveys to Global Refuge.
• Maintain relationships across departments to ensure reporting quality and system improvements.
• Support maintenance of program spaces on intranet/extranet with updated tools and resources.
• Maintain network and partner contacts up-to-date, internally and externally.
• Support unit activities including conferences and events (virtual and in-person).
• Work collaboratively across teams and units; perform other duties as assigned.

Conoscenze

Data management

Attention to detail

Communication

Microsoft Word/Excel

Formazione

Undergraduate degree in social work or related field

Strumenti

SharePoint

Salesforce

Microsoft Word

Microsoft Excel

Descrizione del lavoro

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Resettlement and Integration Services, the Program Specialist will support the work of the Resettlement & Integration Services unit to fulfill the contractual and programmatic requirements of the unit and funders. This work will be carried out through information tracking, analysis and management, reporting, network management activities and management of Global Refuge systems. The Program Specialist will work closely across programs to ensure program outcomes and needs are met. This position requires a strong skillset in data management and attention to detail with a goal of strengthening outcomes for the Global Refuge network.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment


• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays


• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave


• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Provide administrative support to contribute to the successful achievement of contractual requirements and programmatic outcomes


• Regularly complete data entry, tracking and analysis of network-wide data and information Contribute to Global Refuge programmatic reporting, annual proposal process, and annual audits with funders


• Assist with the regular communication and dissemination of information and resources to the Global Refuge network


• Assist with regular quality assurance processes to ensure accurate reporting and trends tracking.


• Review and track the submission of regular affiliate reporting and surveys to Global Refuge.


• Maintain close relationships with other departments within Global Refuge in order to ensure continual quality reporting and improvements of systems and processes.


• Support the maintenance of program spaces on the Global Refuge intranet and extranet with current tools, updated forms, and resources.


• Maintain Global Refuge network and partner contacts up-to-date internally and externally.


• Support unit activities including virtual and in-person network-wide annual conferences and activities.


• Work collaboratively across teams and units


• Other duties as assigned by supervisor.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field.


• A minimum of 1-3 years of experience in non-profit management and social services programs.


• Experience working with refugees, immigrants or limited English speakers, preferred.


• Ability to write and edit reports and clearly interpret technical requirements.


• Ability to establish effective relationships with colleagues and partners.


• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.


• Demonstrated strong proficiency in Microsoft Office applications, specifically Word and Excel, knowledge in database management and other computer applications, required. Experience with SharePoint and Salesforce, preferred. This position will require managing several web-based platforms including the agency's extranet website.


• Deep commitment to Global Refuge core values and ability to model those values in relationships with colleagues and partners.


• Experience with and commitment to working in a very diverse workforce.


• Ability and willingness to travel 5% of time

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.

GLOBAL REFUGE IS AN EQUAL OPPORTUNITY EMPLOYER AND COMPLIES WITH ALL FEDERAL, STATE AND LOCAL EMPLOYMENT LAWS.