Program Monitoring Coordinator

Dept of Economic Security; Phoenix (AZ); On-site; USD 55,000 - 72,000; Full time

Job summary

The Department of Economic Security (DES) in Phoenix seeks a Program Monitoring Coordinator to serve as the liaison between vendors and the Division of Developmental Disabilities, overseeing HCBS compliance, audits, and service documentation. The role conducts on-site reviews, travels statewide, and tracks deliverables and quality metrics, reporting to DDD leadership.

The position requires at least two years of relevant experience with individuals with developmental disabilities, strong

Qualifications

• Minimum two years professional experience working with people with developmental disabilities, including one year monitoring residential settings.
• Knowledge of Division regulatory requirements, AHCCCS contractual requirements, and state statutes applicable to residential or home and community-based services
• Proficiency with web-based applications including Microsoft Access, Word, Excel, and FOCUS
• Ability to conduct research, analyze data, and prepare reports with minimal supervision
• Strong oral and written communication and conflict resolution skills
• Valid driver's license required for statewide travel to conduct monitoring activities

Responsibilities

• Liaise between vendors and the Division, overseeing compliance with HCBS rules, audits, and service documentation
• Conduct on-site technical assistance reviews
• Travel statewide to monitor vendor performance and member services
• Track contractual deliverables and quality metrics
• Report to DDD leadership on vendor compliance and program standards

Skills

Experience with developmentally disAb

Regulatory knowledge

Data analysis

Reporting

Communication

Valid driver’s license

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

FOCUS

Job description

The Program Monitoring Coordinator at the Department of Economic Security's Division of Developmental Disabilities serves as the liaison between vendors and the Division, overseeing compliance with HCBS rules, audits, and service documentation. The role involves conducting on-site technical assistance reviews, traveling statewide to monitor vendor performance and member services, and tracking contractual deliverables and quality metrics. This full-time position is based in Phoenix and reports to DDD leadership on vendor compliance and program standards.

Key qualifications:

• Minimum two years professional experience working with people with developmental disabilities, including one year monitoring residential settings
• Knowledge of Division regulatory requirements, AHCCCS contractual requirements, and state statutes applicable to residential or home and community-based services
• Proficiency with web-based applications including Microsoft Access, Word, Excel, and FOCUS
• Ability to conduct research, analyze data, and prepare reports with minimal supervision
• Strong oral and written communication and conflict resolution skills
• Valid driver's license required for statewide travel to conduct monitoring activities