PROGRAM MONITOR

Internal Careers

Phoenix (AZ)

On-site

USD 43,000 - 49,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Vacation & sick leave

Parental leave

Tuition reimbursement

Wellness program

Professional development

Job summary

The Arizona Department of Economic Security (DES) is hiring a Program Monitor to work with Division of Developmental Disabilities. You will ensure programmatic and contractual compliance with laws, rules, and contracts while coordinating with Subcontracted Qualified Vendors serving DDD members.

This on-site role requires thorough documentation, data analysis, and clear guidance to vendors. You will travel statewide, perform on-site reviews, and report findings with corrective action plans when

Qualifications

Draft concise technical monitoring/auditing reports and remediation directives.
Gather critical operational context during vendor and member interviews, stakeholder engagements, and facility reviews.
Evaluate facilities against state regulations to identify programmatic risks.
Present monitoring/auditing findings and facilitate reviews with actionable guidance.
Interpret statutes, DD rules, and contract terms relevant to the program.

Responsibilities

On-Site Compliance & Safety Monitoring: conduct statewide evaluations against health-safety standards.
Statewide Travel & Field Inspections: travel across local and statewide settings for on-site reviews.
Compliance Reporting & Remediation Planning: draft reports and referrals for Corrective Action Plans.
Corrective Action Follow-Up & Verification: follow-up inspections to verify CAP implementation.
Technical Assistance & Stakeholder Training: provide guidance to external Vendors.
Pre-Evaluation Planning & Risk Analysis: use past data to plan targeted monitoring.
New Program Readiness Reviews: assess vendors before launch for readiness.
Emergency Response & Crisis Monitoring: deploy for unannounced reviews when needed.

Skills

Writing

Active Listening

Critical Thinking

Oral Communication

Reading Comprehension

Service Orientation

Job description

DEPARTMENT OF ECONOMIC SECURITY

We’re Hiring!

PROGRAM MONITOR

ARIZONA DEPARTMENT OF ECONOMIC SECURITY
Division of Developmental Disabilities
4000 North Central Avenue, Phoenix, Arizona 85012

www.azdes.gov

Salary: $43,000.00 - $49,000.00

Requisition Closing Date: September 28, 2026

Make an Impact with DES

Are you passionate about driving change and empowering communities? DES is seeking compassionate, organized, and solution-focused professionals to serve as a Program Monitor In this role, you will be working directly with Subcontracted Qualified Vendors who provide services to DDD Eligible Members. You will be ensuring programmatic and contractual compliance to the current laws, rules, and contracts required to provide services. If you are passionate about helping others, building relationships, and making a difference in your community, DES encourages you to apply.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or a close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. (This is required language for all job postings within this Business Area).

Why DES?

At DES, your work matters. You will join a mission-driven organization dedicated to strengthening individuals, families, and communities across Arizona. DES values collaboration, inclusion, customer service, and continuous improvement while providing opportunities for professional growth and meaningful public service.

As part of our award-winning team, you’ll enjoy:
A culture of collaboration, innovation, and impact.
Robust benefit package.
Career development opportunities to help you grow.

What You’ll Do

As a Program Monitor, you will be responsible for:

On-Site Compliance & Safety Monitoring: Conduct comprehensive statewide field evaluations to Monitor/audit community and residential facilities, program files, and operations against mandatory statutory and health-safety standards.

Statewide Travel & Field Inspections: Travel extensively across local and statewide service settings to perform on-site program reviews and prospective vendor readiness evaluations.

Compliance Reporting & Remediation Planning: Synthesize complex data to author formal technical monitoring/auditing reports and make referrals for mandatory Corrective Action Plan (CAP) requests for systemic non-compliance.

Corrective Action Follow-Up & Verification: Execute targeted follow-up inspections to monitor/audit provider remediation progress and verify full implementation of required CAPs.

Technical Assistance & Stakeholder Training: Deliver structured technical guidance to external Qualified Vendors.

Pre-Evaluation Planning & Risk Analysis: Evaluate historical review data, records, and incident files to pre-plan targeted, risk-informed monitoring/auditing plans.

New Program Readiness Reviews: Assess prospective Qualified Vendors before operational launch to ensure full adherence to divisional readiness standards.

Emergency Response & Crisis Monitoring: Deploy on short notice to conduct unannounced on-site reviews of potential immediate sanitation, safety, and health risks that need to be resolved.

Your Competencies and Skills

Core Skills we are looking for:

Writing: Draft concise technical monitoring/auditing reports, formal non-compliance findings, and official remediation directives.

Active Listening: Gather critical operational context during vendor and member interviews, stakeholder engagements, and facility reviews.

Critical Thinking: Evaluate multi-faceted facility operations against state regulations to isolate underlying programmatic risks.

Oral Communication: Present technical monitoring/auditing findings, facilitate meetings and reviews , and deliver instructional technical assistance that is accurate to the specific program effectively.

Reading Comprehension: Interpret statutes, complex developmental disability administrative rules, contractual terms, and Person Centered Service Plans (PCSP’s).

Service Orientation: Drive continuous quality improvement to protect vulnerable populations receiving services through The Division on Developmental Disabilities.

We recognize that skills may be gained through professional experience, education, military service, volunteer work, caregiving, community involvement, or transferable experiences.

What Sets You Apart

Preferred Qualifications:

Compliance Management: Apply specialized knowledge of Division of Developmental Disabilities (DDD) rules, statutes, and contract provisions.

Case Management Knowledge: Leverage a background in behavioral health, adult services, or quality assurance to evaluate participant care plans.

Residential, Community Based, or In Home Support Program Oversight or experience: Utilize experience in residential, Community Based or In home Support Programs to assess operational systems and readiness.

Data Evaluation & Auditing: Analyze historical trends and information, incidents , and complaint files to detect systemic risks.

Database Management: Navigate internal tracking databases, multiple internal platforms, and core software systems proficiently.

Pre-employment Requirements:

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment /Eligibility Verification Program (E-Verify).

Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults.

Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.

The Perks

Join us, and you’ll enjoy: