Program Monitor — Residential Support & Safety

Community Resources for Justice; New Bedford (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Holidays

Life insurance

Disability insurance

Retirement match

Tuition assistance

Employee assistance

Job summary

Community Resources for Justice (CRJ) is seeking a Program Monitor in New Bedford, MA to support residents in our group homes. The role includes front desk duties, safety rounds, and coordinating daily operations to ensure a safe, supportive environment.

The ideal candidate will have a high school diploma or GED (associate/bachelor’s preferred), strong communication skills, and the ability to stay calm in challenging situations. Flexible hours, including evenings and weekends, are required.

Qualifications

• High school diploma or GED required, associate or bachelor’s degree in human services or related field preferred.
• Prior experience in security is a plus.
• Prior experience working in residential or behavioral health settings is a plus.
• Strong interpersonal and communication skills.
• Ability to remain calm and compassionate in challenging situations.
• Prior experience with electronic documenting and report writing.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Front Desk Duties: general reception, sign residents in and out, take calls, greet and sign in visitors, telephone spot checks, sort and distribute mail.
• Security/Accountability Duties: conduct house rounds (life/safety checks) as scheduled, perform nightly bed checks, perform bag, pat, and room searches, monitor resident daily details.
• Take urine samples per schedule and complete documentation, administer alco-sensor tests.
• Serve as pro-social role model to residents to support their behavior change, and to effectively convey information and respond to residents’ concerns, needs, and complaints.
• Attend training and staff meetings as required. Perform other job-related projects and activities as requested or directed.

Skills

Interpersonal skills

Communication

Calm under pressure

Report writing

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Electronic documenting

Job description

Community Resources for Justice (CRJ) is seeking a Program Monitor in New Bedford, MA to support residents in our group homes. The role includes front desk duties, safety rounds, and coordinating daily operations to ensure a safe, supportive environment.

The ideal candidate will have a high school diploma or GED (associate/bachelor’s preferred), strong communication skills, and the ability to stay calm in challenging situations. Flexible hours, including evenings and weekends, are required.