Program Mentor, School of Education Pacific and Mountain Time Zones

WGU; United States; On-site; USD 61,000 - 91,000; Full time

Job summary

WGU is seeking a Program Mentor to coach and guide students through online, competency-based degree programs. You will monitor academic progress, provide proactive student support, and help learners develop lifelong skills using technology-driven teaching tools.

The role emphasizes strong communication, organization, and the ability to work with diverse learners in a student-centered environment, including evenings or weekends as needed.

Qualifications

• Masters or Advanced degree and all applicable licenses or certifications for a degree program.
• Minimum 3 years of experience providing student support, mentoring, coaching and/or instruction within a K-12 certified school.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).

Responsibilities

• Acts as a steward for carrying out WGU's mission and strategic vision.
• Coach and guide students through programs to support competency development.
• Monitor student progress and provide proactive outreach to learners.
• Use technology-based teaching and communication platforms to aid students in their academic progress.

Skills

Well organized

Data entry

Email/Calendar proficiency

Customer service

Written communication

Education

Master's degree

Job description

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Faculty 504

Pay Range: $60,600.00 - $90,900.00

Job Description

Job Profile Summary

Student learning is the primary responsibility of WGU faculty. Program Mentors have specialized program content and career expertise, which they use to coach and guide students through programs and support career competency development. Program Mentors are assigned a group of students and are accountable for their students' academic progress and success. Program Mentors are responsive to learner needs and vary the type, length, method, and intensity of support best matched to the learner's pace, strengths, and goals. Additionally, Program Mentors are experts in the WGU model and services, and they develop and deepen students' lifelong learning skills. They are organized and show exemplary written and verbal communication skills.

Time Expectations

Full-Time Program Mentors are expected to work approximately 40 hours per week but on occasion it may vary depending on needs of the assigned group of learners.

Part-Time Program Mentors are expected to work approximately 20 hours per week but on occasion it may vary depending on the needs of the assigned group of learners. The role is not expected to exceed 29 hours per week.

Essential Functions and Responsibilities

• Acts as a steward for carrying out WGU's mission and strategic vision.
• The Program Mentor must demonstrate a high level of commitment to student success as evidenced in goal setting, student outcomes, and student notes.
• Student success, by MSS standards, includes identifying urgent student need as displayed by LCD and Caseload tools as well as notes and documentation for each student, responding to emails and phone calls in a timely manner, and overall attention to urgent student need.
• Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.
• Provides WGU and program level expertise to students and maintains that expertise through ongoing development activities.
• Fosters student learning through innovative and motivational teaching and coaching practices.
• Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
• Maintains a consistent, student-friendly schedule with a selection of outside hours to accommodate various student needs.
• Monitors the progress of assigned students and offers proactive support and outreach to those students.
• Uses technology-based teaching and communication platforms to aid students in their academic progress.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Consistently exhibits WGU Leadership Principles.
• Maintains knowledge within assigned college.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities

• Well organized and thorough with detail.
• Must demonstrate technological competency: Data entry, email, calendar, word processing, and database programs.
• Extraordinary customer service and communication skills.
• Strong interpersonal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.

Job Qualifications

Minimum Qualifications

• Masters or Advanced degree and all applicable licenses or certifications for a degree program.
• Minimum 3 years of experience providing student support, mentoring, coaching and/or instruction within a K-12 certified school.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).

Preferred Qualifications

• Strong experience with distance education and distance learning stud