Program Manager | Westfield Family Resource Center

Gandara Center; Westfield (MA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Paid vacations

Paid holidays

8 discretionary days

Mileage Reimbursement

Job summary

The Gandara Center in Westfield, MA is seeking a Program Manager to lead the Westfield Family Resource Center. You will supervise day-to-day operations, coordinate with partner service providers, and manage community outreach and volunteer programs.

You will oversee staff, ensure confidentiality of records, and support family-centered services across behavioral health and community programs. Weekend/evening hours may be required; a valid driver’s license is needed.

Qualifications

• Program administration experience required.
• Experience with diverse populations in community settings using a family-centered approach.
• Must have a valid driver’s license and pass background checks.
• Ability to work weekends and evenings as needed.
• Strong supervisory and delegation skills; independent organization of responsibilities.
• Excellent interpersonal and written communication skills.
• Knowledge of Microsoft Office applications; Corel; and related office technology.

Responsibilities

• Develop and maintain a volunteer recruitment and retention program; supervise volunteers.
• Greet and assist families; ensure staff coverage during operating hours; supervise daily operations.
• Collaborate with local community networks to link services and opportunities for families.
• Generate public awareness; design outreach plans; engage with courts, schools, police, and community groups.
• Ensure confidentiality of clinical records and manage data in Gandara’s EMR and UMASS systems.
• Provide culturally sensitive training and educational information to families.

Skills

Program admin

Diversity experience

Supervisory skills

Weekend/evening hours

Driver's license

Microsoft Office

EMR data entry

Education

High School or better

Tools

Microsoft Office

Corel

Job description

Program Manager | Westfield Family Resource Center

Job Category: Operations-Prevention

Supervisor: Emily English

Requisition Number: PROGR003341

• Posted : August 21, 2026
• Full-Time

Locations

Showing 1 location

Westfield, MA 01085, USA

Description

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Salary: $48,000.00 to $55,000.00

Additional Benefits:

• Culturally Diverse population
• Clinical Licensing Support

Job Title: Program Manager

Work Location: Westfield, Ma.

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

The Westfield Family Resource Center Program Manager is responsible for the day-to-day supervision and management of the Family Resource Center (FRC) operations. The Program Manager is also responsible for ensuring coordination with the FRC’s Network Service providers and for managing other external community relations and monitoring community needs. The Manager provides administrative supervision for all FRC staff, including the Clinician and Family Partner. The Manager shall serve as the volunteer coordinator and shall work directly with family members, as needed. In addition, the Program Manager may assume some of the functions of the Program Director, as needed.

Duties and Responsibilities:

• Develop and maintain a robust volunteer recruitment and retention program; support and supervise volunteers;
• Greet family members who walk/call into the program; ensure at least one staff is available to act as a receptionist during FRC operating hours; supervise day-to-day operations of program including administrative and programmatic supervision of all staff
• Collaborate and provide outreach to local community-based network of service providers including, but not limited to, any community, municipal, state, federal, non-profit, for-profit, or private sector individual/organization that provides services/opportunities for children and families;
• Generate public awareness of the FRC; develop and implement a robust outreach plan to proactively bring families into the FRC; engage with court clerks, probation officers, juvenile court judges, school principals, school adjustment counselors, school guidance counselors, police, community-based family agencies, health and behavioral health facilities, after-school and out-of-school programs, and neighborhood associations; actively engage in the planning process and implementation of community and Coalition events;
• Ensure confidentiality of clinical case records and Family Support Plans; monitor participant records for completeness and compliance, including data input into Gandara’s EMR system and the UMASS system for FRC specifically; review case files on an annual basis, or any other frequency, by DCF/ASO;
• Provide culturally sensitive and informed training/educational information to all family members, as needed;
• Adhere to program and agency policies/procedures; notify Program Director immediately in the event of a crisis, suspected illegal activity, or any behavior constituting an incident in the program;
• Represent the FRC in the community and state-wide networking/educational conferences; attend FRC Meetings, agency/department meetings and training;
• Other duties as requested and assigned by the Program Director.

Supervisors’ Administrative, Educational, And Supportive Functions

• Delegating and overseeing work assignments;
• Ensuring that service delivery is performed according to the organization's mission, policies and procedures, and applicable law and regulations;
• Promoting knowledge acquisition and skill development through various professional development opportunities;
• Assisting personnel in transferring the skills and knowledge obtained in the classroom to their work in the field; and
• Implementing policies and procedures designed to prevent, recognize, and respond to work-related stress.
• Providing regularly scheduled supervision and conducting evaluation and training activities with direct reports.

Supervisors’ CQI Functions Include

• Inputting data into the data management system;
• Using data collection tools and forms;
• Reading and interpreting reports; and
• Using data to improve performance.

Minimum Qualifications:

• Program administration experience required
• Experience and demonstrated ability to work with diverse populations in a community-setting using a family-centered, strength-based approach
• Must have a valid driver’s license and meet agency requirements for driving history records and criminal background checks
• Must be available for weekend and evening hours
• Displays excellent supervisory and delegation skills
• Ability to structure and organize job responsibilities independently
• Exceptional demonstrated interpersonal and writing skills
• Knowledge of Microsoft Office applications; Corel; and related office technology

The Gándara Mental Health Centerprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.