Program Manager | DDS

Gandara Center

Springfield (MA)

On-site

USD 55,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Health, Dental, Vision, Pet and Life

Paid vacations

Paid holidays

8 discretionary days

Mileage Reimbursement

Job summary

Gandara Center in Springfield, MA is seeking a Program Manager to lead the DDS Program, establish open communication, provide support, and ensure accountability among staff and consumers.

You will report to the DDS Program Director, supervise clinical and administrative staff, develop treatment plans, monitor quality, and coordinate services to meet individual needs while upholding the program's philosophy.

Qualifications

Master’s degree in social work, psychology, counseling, or related field.
Minimum of three years of experience working with mentally ill.
Two years of supervisory experience.
Valid driver’s license and acceptable driving history.
Bilingual preferred.

Responsibilities

Be accountable for the quality and quantity of services provided by the program.
Hire, terminate, promote, evaluate and discipline staff as needed.
Coordinate program activities with staff.
Promote rights and informed decision-making for individuals.
Ensure records are kept accurate and up to date.
Develop, monitor and amend program budget.

Skills

Supervisory experience

Bilingual preferred

Education

MSW

Job description

Job Category: Operations-Dept of Developmental Disabilities

Requisition Number: PROGR003347

Posted : September 9, 2026
Full-Time
On-site

Locations

Showing 1 location

Springfield, MA 01128, USA

Description

Position Purpose and Objectives:

To provide leadership for the DDS Program, establishing open communication, support, and accountability among workers and consumers. S/he is accountable to the DDS Program Director, who is responsible for providing supervision and training. The Program Manager is one who actively promotes the philosophy of the DDS Program, and maintains a high level of commitment to the program.

Why Work for Gandara

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement

Additional Benefits

Culturally Diverse population
Student Loan Forgiveness Eligibility
Clinical Licensing Support

Job Title: Program Manager

Salary Range : $55,000 - $60,000

Work Location: Springfield, Ma.

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Client Services Responsibilities

To be accountable for the quality and quantity of all services provided by the program.
To hire, terminate, promote, evaluate and discipline staff as needed.
To schedule and coordinate program activities with staff.
To promote the right of people with mental retardation to exercise choice and to make meaningful decisions in their lives.
To respect the dignity of each individual through vigorous promotion of the human and civil rights which, in part, strives to keep people free from abuse or neglect.
To ensure that adequate services and flexible resources are non-intrusive, cost effective and provided by qualified, trained personnel to meet individual needs and preferences.
To empower individuals and their families to speak out for themselves and others, initiate ideas, have choices and make decisions about needed supports.
To provide entry to services through a single, local and familiar community setting.
To operate according to approved management practices.
Screen all referrals to the program.
To be responsible to see that client records are kept accurate and up to date.
To conduct meetings with staff for administrative and clinical purposes.
To be available to implement job functions both in and out of the Center as well as to respond to crisis that may occur with a client at any time while in our care.
To devise treatment plans (PSTP/ISP), review them quarterly, and supervise staff implementation of plans.
To perform assessment on all referred/admitted consumers to programs.
To supervises all operations/client care provided by the clinical staff of the program.
To manage client’s clinical services; overall management of treatment planning process.
To assure adherence to program treatment philosophy.
To develop accountability systems for staff and clients.
To deliver services to any client in the program in the event that the assigned staff is unavailable.
To develop strong, supportive relationships with consumers.
To provide for crisis intervention.
To provide for client and staff care and safety, and adheres to all safety measures.
To adhere to program and agency policies and procedures.
To oversee the supervision and training of all program staff.
To perform other duties as assigned by the Director of Adult Residential Services.
Administrative Responsibilities/Record Keeping
To be responsible for developing, coordinating and implementing program quality management and improvement plan.
To be responsible for compliance with DDS licensing and rehabilitation option certification.
To be responsible for the submission of program monthly reports.
To facilitates and attends scheduled staff meetings.
To maintain client records in accordance with standard format and timetables.
To maintain program adherence to state license and regulation procedures.
To review and authorize all vouchers, expenditures and billing.
To plan, monitor and amend program budget.
To write contract proposals, and develops proposals for new program components as needed.
To facilitate employment practices of the program.
To attend scheduled supervisory meetings.
To conduct regular supervision meetings with subordinates and performs annual performance appraisals.
To maintain assigned financial record keeping and submit requests and/or report accurately and in a timely manner.
To accurately complete and submit timesheets weekly and in a timely manner.
To be available to implement job functions both in and out of the Agency as needs require and/or Agency policy permits.
To submit acquisition orders for supply procurement per established Agency procedures.
To ensures program compliance of all Agency policies and funding sources.
Program and Staff Development Services
To enhance public awareness of the valuable roles persons with mental retardation assume in society through promotion of physical and social integration.
To coordinate and/or provide training to program staff
To plan effective administration of the program which includes but is not limited to developing written procedures of the program, securing adequate staffing, program monitoring and program evaluation.
To assist in annual program planning and report writing as it relates to the program.
To assist in the monitoring of personal effectiveness in implementing job functions.
To plans and oversees effective administration of the program, which includes but is not limited to, developing written procedures for the program, program monitoring, and program evaluation.
To represents the agency in a professional manner.
To conduct long term planning of program’s goals and objectives.
To develop systems to assure that all services are effectively delivered.
To develop systems to monitor the quality of all program activities.
To work within processes and procedures of referral source.
To be able to react positively to change and to handle other tasks assigned due to changing environments.
To participate in all marketing/outreach services which will promote and increase service delivery.
To coordinates the program’s quality and utilization management efforts.

Minimum Qualifications

Must have a master’s degree in social work, psychology, counseling, or related field.
Must have a minimum of three years of experience working with mentally ill.
Must have two years of supervisory experience.
Must have valid driver’s license
Must meet Agency requirements for driving history records.
Must be bilingual Preferred
Must have availability of an automobile to transport clients or perform other supportive services as necessary

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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