Program Manager- Waiver Case Management(Ramsey County)

Residential Transitions, INC.; Minnesota; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Generous PTO

On‑Demand Pay

Paid Holidays

401(k) with company matching

Health Benefits

Professional Growth

Career Advancement Opportunities

Job summary

Residential Transitions, Inc. (RTI) is hiring a Program Manager for Waiver Case Management in Ramsey County, MN. You will lead a team delivering person-centered services under CADI/BI waivers, coordinating client intake, plans, and discharges while ensuring compliance and resource access.

The role requires 2+ years of management, a relevant degree or RN/public health license, and travel within the metro area. RTI offers PTO, benefits, and growth opportunities.

Qualifications

• Must meet one of three qualifications: degree in social work/psychology/sociology; or degree in any field with 2000 hours social work experience; or licensed RN/public health professional under Minn. Stat. 148.171-148.285.
• Two years of management experience required.
• Knowledge of community resources and how to access them.

Responsibilities

• Lead, supervise, and develop the team to support business needs.
• Manage and maintain a caseload of individuals with serious mental illness and co-occurring conditions.
• Visit clients at least monthly and twice annually per waiver rules.
• Coordinate client intake and discharges within set parameters.
• Collaborate with physicians, mental health providers, and teams to develop/update plans.
• Ensure financial authorizations and provider contracts are in place.
• Document services in individual records and maintain records.
• Access community/housing resources matching needs.
• Provide crisis assessment and intervention for safety.

Skills

Management experience

Waivered Case Management

Community resources knowledge

Driver's license

Willingness to travel

Education

Bachelor's degree in social work/psychology/sociology

Bachelor's degree + 2000 hours social work experience

RN or public health license under Minn. Stat. 148.171-148.285

Tools

Procentive software

Job description

Program Manager- Waiver Case Management (Ramsey County)

Company Overview:

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview:

Program Manager- Waiver Case Management provides person-centered case management services to individuals diagnosed with serious and persistent mental illness, substance use disorders and co-occurring medical conditions who are eligible to receive services through the Community Access for Disability Inclusion (CADI) or Brain Injury (BI) Waiver Case Management services through Dakota County. The Program Manager will train, advise, and consult with other Waiver & Dual Case Management employees.

Role Responsibilities:

• Lead, supervise, and develop the team to support business needs through engagement, motivation, and retention.
• Manage and maintain a caseload of individuals who are diagnosed with serious and persistent mental illness, substance use disorders and co-occurring medical conditions throughout Dakota county
• Visit clients at least once a month and twice annually in accordance with waiver-specific rules.
• Coordinate client intake and discharges, within set parameters and timelines.
• Collaborate with other professionals such as physicians, mental health providers, and other teams as needed to develop and update plans for each client.
• Ensure financial authorizations and provider contracts are in place
• Ensure services are documented in individual records so information is readily available, results of services can be determined, and record‑keeping standards are met.
• Access available community and housing resources so that necessary and relevant resources match an individual’s needs and preferences.
• Provide crisis assessment and intervention so individuals receive the assistance they need to be safe in their home and community.

Required Qualification and Experience:

• Must meet any of the three qualifications:
  • Be a graduate from an accredited four‑year college with a major in social work, psychology, sociology or a closely related field.
  • Be a graduate from an accredited four‑year college with a major in any field and 2000 hours of experience as a social worker/case manager/care coordinator in a public or private social service agency.
  • A public health or registered nurse providing case management must be licensed under Minn. Stat.
  • 148.171-
  • 148.285.
• At least two(2) years of management experience.
• A background in Waivered Case Management.
• Knowledge of community resources and how to access them.
• Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver’s license, clean record, and personal vehicle with insurance; and able to transport clients in that vehicle.
• A valid Driver’s License, reliable vehicle, satisfactory driving record, and auto insurance are required
• Must not be actively receiving services from Residential Transitions Inc. and must not have received services within the last two years.

Preferred Qualification and Experience:

• Master’s degree in Human Services
• At least one(1) year of direct supervisory experience in Waivered Case Management.
• Knowledge of Procentive software.
• Experience with third-party billing and an electronic health record system.

Benefits Of Working At RTI

• Generous PTO: Accrue paid time off based on tenure: up to 120–208 hours annually depending on years of service
• On‑Demand Pay: Access your earned pay anytime.
• Paid Holidays: 7 company‑paid holidays + 1 floating holiday.
• Retirement: 401(k) with company matching contribution.
• Health Benefits: Medical, dental, and vision insurance.
• Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career Advancement Opportunities: Grow within RTI.

Compensation:

$55,000.00 - $70,000.00 per year

Type:

Full‑Time

Location:

Ramsey County

Physical & Mental Requirements:

Employees in this role must be able to:

• Walk, stand, sit, bend, climb stairs, and perform crisis prevention/intervention techniques
• Use hands for writing, typing, data entry
• Lift up to 40 lbs. and occasionally exert physical effort during duties
• Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle

Be the difference by making a difference. Advance your career in mental health today and change someone’s life tomorrow with Residential Transitions Inc., an award‑winning organization that puts the people they serve and employ first.

RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.