Program Manager (Vice President)

Citi; New York (NY); Hybrid; USD 146,999 - 200,454; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Pension plan

Parental leave

Learning and development resources

Job summary

Citi Belfast is seeking a Vice President, Program Manager to lead cross‑functional transformation within Markets Operations. You will drive one or more programs, shaping plans and delivering results while aligning with risk, controls, regulatory requirements, and global partner collaboration.

The role demands robust project management, business analysis, and deep knowledge of markets products and change delivery.

Qualifications

• Significant experience delivering transformation programs within a large global financial services firm (ideally operations, risk, or technology).
• Exceptional Program Management skills; certifications (Six Sigma, Agile, Lean, Prince2, PMP) highly desirable.

Responsibilities

• Manage assigned projects, developing plans and tracking deliverables.
• Define program scope with a clear business case and KPIs.
• Communicate status, issues, risks, and resolutions to sponsors and stakeholders.
• Maintain relationships with business and technology stakeholders as a subject matter expert.
• Lead process standardization and risk-based decision making across the program lifecycle.
• Support testing and operational readiness activities.

Skills

Program management

Stakeholder engagement

Change management

PM certifications

Regulatory knowledge

Tools

JIRA

Confluence

Excel

PowerPoint

Job description

Program Manager (Vice President)

Job Overview

Citi's Markets Operations is undergoing a significant, multi-year transformation to establish a future-state Target Operating Model. This initiative encompasses risk and controls, regulatory compliance, process engineering, automation, talent development, data transformation, technology investment, and enhanced client service. We prioritize an inclusive environment that fosters diversity of thought and are dedicated to our people and culture.

We are seeking a highly skilled Vice President, Program Manager to join our global, cross‑functional Markets Operations Process Engineering team. This team is pivotal in delivering the multi‑year transformation roadmap, supported by strategic investment, change execution, and a market‑leading change delivery approach focused on program/project management, business analysis, process engineering, and low‑code application development.

Role Overview

The Vice President Program Manager will be instrumental in leading and supporting change initiatives across one or more Markets Operations projects. This role demands a blend of robust project management and business analytical skills to drive transformation collaboratively with global operations and technology partners. A strong understanding of Markets products, operational processing, and disciplined project management practices is essential.

What you'll do

• Manage assigned projects, including developing plans, tracking deliverables, performing analysis, ensuring adherence to documentation standards, and managing stakeholder expectations.
• Partner with stakeholders to define program scope, ensuring requirements are strategic, clearly documented, understood by all, and supported by a business case, cost‑benefit analysis, tangible benefits, and KPIs.
• Proactively communicate status, issues, resolutions, and risks to sponsors and key stakeholders, actively participating in and driving working groups, senior forums, and workshops.
• Cultivate and maintain strong relationships with business and technology stakeholders, serving as a subject matter expert for senior leaders and team members.
• Implement best practices to simplify and standardize processes, controls, and workflows, ensuring global consistency.
• Lead the identification and resolution of issues, including those extending beyond immediate workstream remits.
• Support stakeholders throughout the program lifecycle, including testing and operational readiness planning.
• Facilitate and deliver change to effectively reduce the firm's risk profile.
• Drive adherence to Citi's PM standards, processes, procedures, methods, and delivery standards.
• Exhibit sound judgment in assessing risk when making business decisions, safeguarding Citigroup's reputation, clients, and assets by ensuring compliance with laws, rules, and regulations, adhering to policy, upholding ethical conduct, and transparently escalating and managing control issues.

What we need from you

• Significant experience delivering transformation programs within a fast‑paced, large global financial services firm (ideally within operations, risk, or technology).
• Exceptional Program Management skills, with specialized certifications (e.g., Six Sigma, Agile, Lean, Prince2, PMP) highly desirable.
• Strong organizational and multitasking abilities, with flexibility to manage multiple tasks and changing priorities in a dynamic environment.
• Excellent analytical, data management, and problem‑solving skills, with the ability to clearly document findings and proposals using tools such as Excel, PowerPoint, JIRA, and Confluence.
• Superior verbal, written, and presentation skills; demonstrated ability to effectively communicate technical and business issues/solutions across all organizational levels.
• Ability to exercise independent judgment/autonomy and operate with minimal direct supervision.
• Proven experience in stakeholder engagement, including leading and driving working groups with senior stakeholders.
• Experience with FX products and an understanding of regulatory change in financial services is desirable.
• Fully knowledgeable in day‑to‑day product/process activities; basic understanding of the firm's businesses and economics; expected to be a subject matter expert in one or more specific skill sets.
• Comprehensive understanding of how individual contributions integrate to achieve business objectives.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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