Program Manager V: AI-Driven Quality & Ops

Spectraforce Technologies, Inc.; New York (NY); Vor Ort; USD 150.000 - 190.000; Teilzeit

Zusammenfassung

Spectraforce Technologies, Inc. seeks a Program Manager V to own the quality measurement system for a large outsourced calling operation supporting thousands of creators.

You will work with outsourcing partners, regional leads, and internal teams to ensure data-driven quality and product outcomes. The role blends operations, AI integration, and process automation, requiring strong analytics, cross-functional collaboration, and the ability to influence without formal authority across

Qualifikationen

• 8+ years in management consulting or outsourcing program management.
• Strong quantitative and analytical skills.
• Proven track record building quality measurement frameworks.
• Ability to influence cross-functionally across multi-regional teams.

Aufgaben

• Own the quality measurement system for calls, including automated evaluation and human review loop.
• Run monthly quality reviews across sites and product focus areas with top global recommendations.
• Maintain and sharpen metrics to measure creator action.
• Analyze call data to identify drivers of success and feed findings back into scripts, training, and pitches.
• AI integration: drive AI within the operation including AI-assisted/native calling.

Kenntnisse

Quality measurement

Data analysis

Cross-functional leadership

AI integration

Jobbeschreibung

Spectraforce Technologies, Inc. seeks a Program Manager V to own the quality measurement system for a large outsourced calling operation supporting thousands of creators.

You will work with outsourcing partners, regional leads, and internal teams to ensure data-driven quality and product outcomes. The role blends operations, AI integration, and process automation, requiring strong analytics, cross-functional collaboration, and the ability to influence without formal authority across