Senior Program Manager – AI, Quality & Ops Analytics

INSPYR Solutions; New York (NY); Hybrid; USD 107.000 - 135.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

…and much more

Zusammenfassung

INSPYR Solutions seeks a Program Manager V to drive measurement, quality, and operational improvements within a large outsourced operation. You will lead cross-functional teams across internal and partner groups, using quantitative analysis to deliver measurable business outcomes.

The role requires experience managing global programs, vendors, and automation initiatives, with a proactive, data-driven approach to optimizing processes and tooling for efficiency and scale.

Qualifikationen

• 8+ years of relevant professional experience in program management and operations.
• Strong quantitative and analytical skills with ability to translate data into business recommendations.
• Experience building quality or measurement frameworks and driving results.
• Experience with cross-functional initiatives across multiple stakeholders.

Aufgaben

• Own and improve quality measurement and performance frameworks across a large-scale program.
• Analyze operational data to identify trends, gaps, and improvement opportunities.
• Develop metrics, scorecards, and reporting linking activity to business outcomes.
• Lead cross-functional reviews and provide actionable recommendations to internal and partner teams.
• Plan with vendors to achieve performance targets and manage partnerships across time zones.
• Support AI, automation, and tooling to reduce manual work and boost efficiency.
• Document processes and workflows to ensure long-term continuity.

Kenntnisse

Quantitative analysis

Data interpretation

Cross-functional collaboration

Stakeholder management

Vendor management

Communication

Problem solving

Jobbeschreibung

INSPYR Solutions seeks a Program Manager V to drive measurement, quality, and operational improvements within a large outsourced operation. You will lead cross-functional teams across internal and partner groups, using quantitative analysis to deliver measurable business outcomes.

The role requires experience managing global programs, vendors, and automation initiatives, with a proactive, data-driven approach to optimizing processes and tooling for efficiency and scale.