Program Manager - US Gov

Allspace; Muscle Shoals (AL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

25 days holiday

Bonus package

Career development training

Employee referral scheme

Job summary

ALLSPACE is seeking a senior post-sales leader to act as the primary customer advocate, ensuring onboarding success, on-time delivery, and sustained service excellence. You will manage customer relationships, minimize escalations, and lead cross-functional teams across multiple geographies.

A DoD background and PMP certification are highly valued. The role requires coordinating service trials, training, and invoicing while driving continual service improvement based on feedback and performance

Qualifications

• Bachelor’s Eng/STEM degree or equivalent
• 8 years of DoD program support experience in satellite or communications systems
• PMP or equivalent program management certification
• Experience in fast-paced greenfield environments requiring timely decisions
• Experience leading cross-functional teams to deliver customer outcomes
• Ability to lead customer-facing initiatives across multiple geographies
• Active or ability to obtain DoD security clearance
• Flexibility to travel to support customer requirements

Responsibilities

• Primary post-sales point of contact for customers, guiding onboarding to revenue collection
• Chair weekly operational meetings, monthly service reviews, and quarterly business reviews
• Lead customer onboarding, align deliverables, and coordinate training or in-field support
• Coordinate service trials, define success criteria, manage scope, schedule, and budget
• Ensure on-time order fulfillment and CSAT reviews post-delivery
• Maintain issue and action register across fulfillment, trials, life support, invoicing
• Lead post-event reviews to improve schedule, cost, and performance
• Drive continual service improvement from customer feedback and performance data

Skills

Leadership

Cross-functional collaboration

Customer-facing initiatives

Continuous service improvement

Travel flexibility

Education

Bachelor’s Eng/STEM degree or equivalent

PMP or equivalent program management certification

Job description

Toserve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding,on time delivery,in-lifesupportandrevenue recognition.This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence.

Responsibilities of this role are listed below:

• Primarypost salespoint of contact for customers,order fulfillmenttorevenuecollection, service trials, inlifesupportand post incident root cause analysis.

• Establish andmaintainaccount governanceincluding chairingweekly operationalmeetings, monthly servicereviewandface to facequarterlybusiness review.

• Lead customer onboarding, aligningPO deliverables,agreeorder fulfillment schedule, customer training or in field supportcommitment,deliverITSM trainingandaligninvoiceschedule.

• Coordinate service trials,alignsuccess criteria,ensureschedule and costsremainwithin scope and budget,integrate cross functional support,identifyand track issues and actions,manage escalations andconduct post event reviews.

• Deliver order fulfillmenton schedule and within agreedinvoicemilestones, coordinatecustomer training and field support,ship in timelogisticsandpost-deliveryCSAT reviews.

• Owner of the issue and action registertrackingservice issuesacross orderfulfillment, service trials,in life support,RMA& invoicing.

• Chair post event reviewsto improve schedule,costandperformanceand to understandroot cause of failuresandprovide direct feedback to customers.

• Manage the customer satisfaction program, gathering insights and driving service improvementsacross order fulfillment, customertrainingand fault resolution.

• Lead continual service improvement (CSI) initiatives based on customer feedback and performance data.

• Bachelor’s Eng/STEMdegreeor equivalent industry or military experience

• 8years ofDoD program supportideallywithin satelliteorcommunicationssystems.

• PMP or equivalent program management certification

• Demonstrated experience of working in a fast paced and green field environment where decisions need to be madein a timely manner.

• Experience leading cross functional teams to delivery customer outcomes

• Demonstratedability to leadcustomerfacinginitiativesacrossmultiplegeographies.

Additional Notes

• Active or ability to obtainDoWsecurity clearance

• Flexibility to travel and support customer requirements

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
• Bonus package
• Career development training opportunities (in house and external)
• Employee Referral scheme