Program Manager, Trust & Safety

Synergis; Austin (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative workforce solutions partner is seeking a Program Manager for Trust & Safety initiatives. This role focuses on operational discipline, tracking, and reporting for cross-functional projects aimed at user safety and revenue protection. The ideal candidate will have a strong background in project management and excellent communication skills, enabling them to work effectively with diverse teams. This is a fantastic opportunity to contribute to meaningful initiatives in the tech industry while enjoying a hybrid work model and competitive compensation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Commuter Benefits

Qualifications

• 4-7 years of proven Project/Program management experience.
• Ability to work with stakeholders from different teams.

Responsibilities

• Maintaining trackers for core team specific tasks.
• Supporting OKR planning and prioritization exercises.

Skills

Project Management

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

Google Sheets

Google Docs

Job description

6 days ago Be among the first 25 applicants

This range is provided by Synergis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$51.33/hr - $66.91/hr

Direct message the job poster from Synergis

Executive Technical Recruiter at Synergis

TITLE: Program Manager, Trust & Safety

ANTICIPATION DURATION: 4 months

LOCATION: Austin, TX - Hybrid

Project Overview:

Scams are a major business driver for Trust & Safety teams. We have several initiatives in place aiming to prevent user harm and protect safe revenue, including cross-functional partnerships and product launches in the financial services space.

Overall Responsibilities:

The candidate will focus on operational discipline for xPA scams core team initiatives and provide support for tracking, reporting, OKR planning, and communications for both xPA Scams and Financial Services.

Top Daily Responsibilities:

• Maintaining trackers/AIs to support core team specific tasks based on meetings with primary pillar leads + core points of contact on the team.
• Tracking and reporting on P0 and non-P0 related critical path activities, including necessary follow-ups with team members.
• Supporting OKR planning and prioritization exercises for the team.
• Supporting communication collection for weekly/monthly updates and communication plans.

Mandatory Skills/Qualifications:

• Bachelor's degree (or equivalent experience) in engineering, computer science, or a related field.
• 4-7 years of proven Project/Program management experience in Trust & Safety related topics.
• 1-2 years' experience in the Tech industry.
• Ability to work with stakeholders from different teams.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Proficient in Google Sheets, Google Docs, and other program management tools.
• Relevant experience such as managing multiple projects.

The hourly pay rate range for this position is $51.33 to $66.91/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees include medical, dental, vision, disability, life insurance, 401k, and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, and the California Fair Chance Act.

For immediate consideration, please forward your resume to [e-mail]

If you require assistance or accommodations during the application or employment process, please contact us at [e-mail].

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). We partner with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital, and creative professionals. Learn more about Synergis at www.synergishr.com.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Project Management

Industries

• Technical and Vocational Training